Under the general direction of the Access and Long-Term Support Unit Manager, provides assessment of complex inter- or intra-personal problems with clients and families needing long-term support services. Performs related duties as required .
Examples of Duties:
Completes an individualized client needs assessment on cases referred for services including problem identification, eligibility determination and plan development, implementation and monitoring.
Provides counseling, case management and coordinative services to assist clients in gaining and retaining access to services necessary to maximize their level of functioning.
Works closely with immediate family members of the client to assist them in understanding, accepting and implementing the case plan for the client.
Assists other Agency staff in determining appropriateness of specialized services to supplement a client case plan.
Completes preliminary authorizations for purchased services provided on behalf of assigned cases.
Locates and assists in the development, recruitment, licensing or certification of resources necessary to implement case plans.
Completes abuse, neglect, and protective placement investigations for clients from assigned case loads.
Refers or coordinates client case plan with other agencies providing services to meet client needs.
Completes assessments for court as appropriate, and follows up on court-ordered services.
Assists in short- and long-range planning, developing and identifying needed resources for long-term support populations.
Provides community education/consultation/intervention regarding Department services.
Maintains case records containing pertinent, accurate and current information; prepares correspondence, reports and other records as required.
May be assigned to perform crisis on-call duty.
It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties an employee may be required to perform. The examples are merely indicative, not restrictive.
Provides direction to professional and para-professional staff.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's Degree in Social Work or a related human services field. At least two years of experience providing services to long-term support clients; or an equivalent of combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, consumers, and the general public. Ability to communicate tactfully, clearly, concisely, and accurately with clients.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of client management systems; Internet; spreadsheet and word processing software.
Certificates, Licenses, Registrations
Access to reliable transportation.
Human Services Crisis Workers must be available within a sixty minute response time to Chilton during their on-call duty. If a worker normally resides outside of a sixty minute response time to Chilton, the worker must make arrangements to comply with this policy during the rotation schedule.
Other Skills and Abilities
Ability to exercise judgment and discretion in the application and interpretation of departmental policies and regulations.
Knowledge of human growth and behavior; specific range of treatment modalities peculiar to the professional specialty area of the employee; social casework principles and methods; and community based human services delivery system and resources available in the community.
Ability to satisfactorily perform the following functions or demonstrate the following skills including: establish a therapeutic relationship with clients; make independent decisions; establish and maintain effective working relationships with clients, co-workers, other agencies and the public; and provide complex services in accordance with principles common to the specialty of the employee.
Ability to apply laws of confidentiality appropriately.
Demonstrates the ability to interpret, support and uphold the standards, ethics and boundaries of the social work profession.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to walk and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Calumet County, WI - 24 months ago
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