INTERNAL/EXTERNAL JOB POSTING
Under direction of administrative superior, supervises the implementation of multiple programs and/or specialized programs (e.g. public assistance, social services, JOBS, etc.); plans and develops procedures for program implementation; supervises staff; and monitors service delivery to ensure compliance with applicable statutes and regulations. Performs other related duties as required.
The duties listed below are intended to depict tasks performed by this classification.
Supervises delivery and implementation of multiple programs and specialized programs (e.g., various public assistance, social services, or JOBS programs or multiple components); supervises direct service and support service staff (e.g. plans, schedules, and assigns work, trains staff and evaluates employee work performance, interviews job applicants and recommends for hiring; receives and adjusts grievances; approves leave requests; recommends commendation and disciplinary actions as necessary. etc.); reviews, analyzes, and monitors cases and programs/service delivery; documents errors and recommends or initiates corrective action.
Reviews and interprets policies, procedures, and regulations and provides technical assistance and guidance to staff; secures interpretations and clarifications as necessary; assists with the planning, development and training of staff; plans and develops priorities, objectives and operational policies and procedures for programs/work units; coordinates program/service delivery with internal staff and various community and governmental agencies; conducts group or individual staff conferences to discuss problems and inform staff of changes in programs, regulations and procedures.
Develops, prepares and coordinates development and preparation of written and statistical reports (e.g. work load analysis, error rates, monthly production statistics, referral rates, attendance records, etc.); receives and responds to inquiries and complaints; prepares correspondence; coordinates maintenance of files and records.
Provides direct services and intervention services to clients in the absence of subordinate staff or in difficult or extreme situations; prepares for or assists with preparation for administrative reviews, hearings, etc.
Attends meetings, conferences and seminars as assigned; represents agency with other community agencies and groups and other governmental agencies.
Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below.
Completion of a bachelor's degree in social or behavioral science or public administration plus one (1) year of experience in service delivery in a related program area and one (1) year of supervisory experience in social program services, or combination of related course work and experience.