Provides paraprofessional social services support services assisting clients and other social services staff. Screens clients to assess their social services and health needs. Determines preliminary client eligibility for a variety of services. Refers clients to social services provider resources and services as appropriate. Organizes case files and other materials and resources for social services staff. Assists in participating in outreach activities and serving as a liaison with community organizations.
This is the second in a series of two social services-related job classifications within the Social Services job family. This classification is responsible for performing paraprofessional social services support services assisting clients and other social services staff. This classification is distinguished from the Social Services Aide class and performs a greater variety and complexity of tasks which require additional program knowledge and greater variety in prescribed procedures. T his classification may require a flexible work schedule in order to meet the needs of the department.
Duties and Responsibilities:
- Interviews clients, collects data and determines clients potential eligibility for assistance based on a variety of services, regulations and procedures, including those grant funded. Provides clients and potential clients with program information, procedures and documentation requirements. Assigns clients to appropriate caseworker or other social services staff and refers clients to appropriate internal and external social services programs.
- Performs initial eligibility determinations which may result in a subsequent determination by a caseworker. Initiates, facilitates and participates in the eligibility determination process by encumbering grant monies.
- Answers telephone inquiries concerning program functions and documentation requirements. Refers clients to other agencies and community resources, as required.
- Provides basic problem solving assistance to clients. May provide limited short-term basic needs counseling and problem solving assistance to clients. May contact other social service providers to coordinate service delivery, schedule appointments, provide written referrals and schedule home visits.
- Performs administrative duties, such as providing information to clients over the phone, preparing correspondence, processing incoming mail for case files, filing and ordering and stocking supplies and/or food pantry items for clients. Enters data into the computer system to record information.
- Assists in compiling, monitoring, documenting and maintaining statistical and other information and records.
- Participates in planning and implementing special projects.
- May supervise clients in all phases of work to be accomplished. Transports clients, provides safety briefing and ensures all equipment is available and in good working condition.
- Performs other job-related duties as assigned.
Education and Experience:
Associate's degree in one of the Social or Behavioral Sciences AND one (1) year experience in social services with a high level of client contact;
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.
Bilingual in English/Spanish
Knowledge, Skills, and Abilities:
- Policies, practices, procedures and terminology of assigned function.
- Local social services, organizations and programs and the resources available.
- Modern office/clerical practices, procedures and methods.
- File management and techniques.
- Principles and procedures of record keeping.
- Federal, State and Local program laws and requirements.
- Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
- Interviewing techniques.
- Operating a variety of modern office equipment, including a computer.
- Both verbal and written communication.
- Deal effectively with persons experiencing crises and economic stress.
- Work effectively and courteously under high-pressure circumstances.
- Safely and effectively operate all equipment required of job.
- Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.
Work Environment & Other Information:
Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, driving, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Part-Time job, 20 hours per week
Works some holidays, nights and weekends
Location: 100 North IH 35, Austin
Department: Health & Human Services
Criminal, Driving, Education & Employment Background Check Required