Social Services Worker/Trainee
Nebraska State Government - Ord, NE

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Examples of Work:

Social Service Worker/Trainee will typically advance to a Social Service Worker after six months of satisfactory performance and successful completion of required training. In a local office will conduct interviews with clients to gather financial and demographic information and input into computer; interact with people of varied socio-economic levels to maintain working relationships; present information in a professional manner under scrutiny; maintain self-control and composure under trying conditions; assess client situations and make referral for community resources and services; verify client information using computer databases; determine client eligibility criteria for Economic Assistance programs; document client contacts; accurately process assigned work within established timelines; prepare correspondence.

Qualifications / Requirements:

REQUIREMENTS: Experience in customer service or call center setting, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR a combination of education and experience in any of the above areas.

OTHER: **Applicants selected for an interview will need to complete a typing test and receive a minimum score of 30 net words per minute for continued consideration for the position.

Knowledge, Skills and Abilities:

Compassion, customer focus, timely decision making, priority setting, ability to operate a computer for looking up and keyboarding of customer information utilizing multiple computer applications; quick learner, time management, good listening skills, integrity, trust, patience, perseverance, ability to learn and apply complex federal and state policies, interviewing to collect and elicited essential information. **Applicants selected for an interview will need to complete a typing test and receive a minimum score of 30 net words per minute for continued consideration for the position.

Nebraska State Government - 17 months ago - save job - block