The incumbent will interface with HCHV Program Supervisor on a regular basis related to matters of service delivery, program development, and job definition. The incumbent will also interface with colleagues from other VA facilities in order to ensure efficiently coordinated services to those members of the Veterans Integrated Service Network, as well as the local community, including housing authorities, shelters, and landlords.
The incumbent, as a clinical case manager is responsible for the ongoing process of review, development, treatment planning, and interventions with veterans as assigned.
The nature of the work will encompass a wide range of Psychological, social, and environmental issues. Incumbent is therefore expected to possess and employ an effective range of social work knowledge and skill in providing effective intervention and resources.
Effective performance will require a good knowledge of community resources and various treatment modalities. Incumbent is expected to participate in clinical staff meetings, rounds, and program planning meetings within their assigned area as appropriate to the effective execution of their assignment.
Responsibilities may vary according to unit and service assignments, and job level. Incumbent may be required to perform case management functions within client's home community, and these functions may include transportation of patients.
Responsibilities may also require training and participation in dealing with violent and disruptive patients.
Incumbent is expected to assume responsibility for all cases in their assigned area requiring social work services, and at times be required to provide appropriate clinical backup and guidance to social work and other unit staff.
As a member of the social work discipline, the incumbent will be expected to attend service and unit meetings, and to serve on committees and task forces related to the effective operation and Quality Assurance of the service.
Incumbent is also expected to maintain ongoing professional development to assure clinical knowledge and skill levels pertinent to the adequate performance of their duties and Q.A.
The incumbent will comply with agency directives, circulars, procedures and policies; maintain records and statistics; prepare correspondence; make entries in the clinical record; and carry out special projects as required.
Provides consultation and assistance to HCHV program including NEPEC data reporting as required.
Provides social work consultation to other professional staff both inpatient and outpatient. He/she may be called upon to provide supervision to graduate level Social Work Interns, and other students.
Upon occasion, when requested, the incumbent may assume the responsibilities of the Director, Homeless Program in his/her absence.
The incumbent is professionally and administratively responsible to the HCHV Program Supervisor. He/ she are expected to seek consultation when needed and keep the program management informed of significant developments.
The incumbent has latitude for determining day to day work activities and decisions, and is expected to make independent judgments and decisions in providing services to veterans, regardless of complexity and difficulty of the problem presented.
Incumbent is also expected to attend weekly clinical and administrative supervision.
Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.
Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, Federal regulations, VA statutes and policy and VHA policy. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion. Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc. as set out in the computer access agreement that the employee signs.
The staff member must be competent to demonstrate the knowledge and skills necessary to provide care/services appropriate to the age of the patients served on their assigned unit. Individuals must demonstrate the knowledge and ability to assess data reflective of the patient's status and interpret the information needed to identify each patient's requirements relative to their age-specific needs and to provide care needed as described in the unit's/area's/department's policies and procedures.|
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...