Under general supervision, performs difficult counseling and case management duties for programs administered by the City Social Services Department. Work involves counseling clients, assessing needs, developing service plans, referring clients to other human services organizations, employment agencies etc.; and monitoring client progress. Serves as a member of treatment and/or service teams; establishes and maintains effective relationships with clients, families and other human service agencies; and works to coordinate services and resources for clients of assigned caseload. Employees in this class handle those cases which require greater involvement in sensitive and traumatic situations; and may provide general counseling or assistance or may provided specialized services for a targeted population such as foster children, at risk families, etc. Investigates complaints of abuse; petitions courts for protective orders as necessary; removes clients from homes/placements which present risks to client physical and emotional well being. Employees are also responsible for maintaining a variety of records and files pertaining to assigned cases, and preparing various required reports. Employee must exercise independent judgment,discretion and initiative in ensuring proper services are delivered to clients. Employee must also exercise considerable tact, courtesy and discretion in contact with program clients and the general public. Performs related work as required.
Minimum of a Bachelor's degree in a Human Services field or a Bachelor's degree in any field and a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia).
Experience testifying in court. Experience performing case management. Experience writing case and/or treatment plans. Demonstrated ability to communicate effectively.
Completion of Virginia State DSS required training.(CPS, APS, Foster Care, OASIS, SafeMeasures, ASAPS)
Previous experience working as a Child/Adult Protective Services Worker or Foster Care & Adoption Worker. Prefer Knowledge and understanding of the policies and procedures for the Virginia Child Welfare System to include Child Protective Services, Adult Protective Services, Foster Care and Adoption.
Bilingual English/Spanish skills preferred.
The employment investigation may include: fingerprint checks (State Police, FBI), local agency checks; VA Central Registry Check; employment verification; verification of education relative to employment; and other checks required of the hiring authority. Must have driving record that meets agency standard and a valid Commonwealth of Virginia driver's license.
Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency.