Software Testing and Support - Lead
Data Recognition Corporation - Plymouth, MN

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Provide leadership to a staff of 4-6 support team members including project assignments and work direction
  • Act as a point of escalation for support team members dealing with difficult or contentious issues
  • Work to identify the correct Tier 3 (CIT or Development) resources for issues the support team is unable to address
  • Coordinate the testing and release of changes to resolve issues identified through customer support
  • Provide ownership of the support knowledgebase system to track frequently encountered questions and issues
  • Lead User Acceptance Testing Sessions for both internal and external users
  • Participate in the software testing process including functional, integration, and regression testing
  • Conduct on site and remote technology readiness meetings with both current and prospective DRC INSIGHT clients

  • Qualifications:
    • Bachelor’s degree in Computer Science, MIS, Business Administration or related field
    • Four years of experience in providing support for software systems
    • One or more years in a team or project lead role
    • Solid technical background, including knowledge of IT infrastructure and software development practices and concepts
    • Excellent communication skills
    • Demonstrated interpersonal and teaming skills
    • Facilitation and negotiating skills
    • Solid understanding of business concepts
    • Demonstrated ability to build strong business partnerships
    • Ability to develop staff
    • Programming skills not required but preferred
    • Background in educational software and systems a plus
    Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V

    About this company
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