Specialist Accounts Receivable
DoubleTree Hotel Boston - Bedford Glen - Bedford, MA

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Accounting, Accounts Receivable, Finance

JOB OVERVIEW

Responsible for processing all payments made to the hotel in accordance with hotel accounting standards; Reconciles daily statements and month-end balancing of receivables.

ESSENTIAL JOB FUNCTIONS

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of property management system and manual procedures.
  • Set up and organize work station with designated supplies, forms and resource materials; report shortages to supervisor.
  • Answer telephone.
  • Maintain accurate files on all work.
  • Maintain knowledge of hotel room rates, packages, special programs and all pricing.
  • Maintain knowledge of hotel credit policy.
  • Audit and update city ledger accounts.
  • Send out billing statements and maintain files on such.
  • Print and follow up on aging reports.
  • Print, follow up and maintain files on dunning letters.
  • Reconcile cash payments received with each with billing statements and post payment in system.
  • Process credit card payments.
  • Balance advance deposits.
  • Prepare advance deposits refunds.
  • Prepare commission payments for travel agent/sites.
  • Handle calls on disputed charges.
  • Research and process disputed credit card charge-backs.
  • Handle inquiries on charges from credit card companies.
  • Handle returned checks.
  • Process A&P charges and compiles weekly logs.
  • Process A&G charges and compiles weekly logs.
  • Process special promotions rebates and compile weekly logs.
  • Process duty meal rebates.
  • Post all rebates according to schedule.
  • Audit all postings and reconcile any discrepancies.
  • Perform credit checks on clients requesting direct billing.
  • Print designated reports and distribute as specified by Controller.
  • Handle disputed charges by guests.
SECONDARY JOB FUNCTIONS

  • Assist with other Accounting job functions as assigned.
  • Document maintenance needs on work orders and submit to manager.
  • Assist in calling clients to verify receipt of statements.

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