Specialist I-Service Delivery
Windstream Communications - Greenville, SC

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Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

The System Entry Specialist I/II will perform the daily function of receiving, reviewing, and entering all order types for Windstream Communications customer orders from sales, indirect, direct and call in orders. Systems entry is responsible for the efficient, accurate and timely processing and must pay close attention to detail for all orders. This responsibility begins with the receipt / delivery through APS (SAT), Controller, ICARE, and Clarify with reviewing the orders and then entering into MSS/ICARE/ASAP. The specialist will also work any changes or corrections that the customer may need, require, or request prior to install. Systems Entry Specialist II will work on the more complex orders (cross-network, NNI, etc.) with Sales, EBSC, and PC’s if additional information is needed if found during the order review or when the order is keyed in the system. This position also requires research and trouble shooting problem orders along with working escalations coming in to the department.

II. Position Activities
Retrieve orders from Sales systems and verify information from the LERG, Cost Matrix, and Sales Look Up Tool.
Enter all customer orders (News, moves, changes, or disconnects) in an efficient, timely manner, assuring accuracy of customer information.
If order does not meet all requirements, Sales will be engaged to help get information needed. If resolution is not given by Sales or customer, Systems Entry will place the order in the Sales Hold Queue.
To act as a liaison between Sales and Service Delivery.
To assist Sales and Service Delivery with service change requests.
To contact customers when necessary to obtain order information.
To work the rejects from Service Delivery in the different systems orders are keyed in
Cancellation of orders in the different systems the orders are keyed in

III. Job Complexity
Must have a thorough knowledge of all order types, current products, provisioning plans and required paperwork.

Extensive knowledge is required in Controller, SAT, MSS, ICARE, Clarify, and other systems that may be introduced.
Knowledge of legacy Windstream systems and products is preferred.

Mimimum Requirements:
High School diploma or equivalent and 2+ years experience with 1-2 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

Educational Assistance

Tuition Reimbursement

Professional Dues Reimbursement

Career Development and Training
Paid Time Off

Vacation

Holidays
Health Insurance

Medical and Dental Insurance Options

Prescription Drug Plan and Vision Coverage

Pre-Tax Flexible Spending Accounts
Retirement Plans

401(k) Plan With Employer Match

Experience the benefits of a growing company
For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.

Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.

Educational Assistance

Tuition Reimbursement

Professional Dues Reimbursement

Career Development and Training
Paid Time Off

Vacation

Holidays
Health Insurance

Medical and Dental Insurance Options

Prescription Drug Plan and Vision Coverage

Pre-Tax Flexible Spending Accounts
Retirement Plans

401(k) Plan With Employer Match

Experience the benefits of a growing company
For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.

Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer

Educational Assistance
  • Tuition Reimbursement

  • Professional Dues Reimbursement

  • Career Development and Training

  • Paid Time Off
  • Vacation

  • Holidays

  • Health Insurance
  • Medical and Dental Insurance Options

  • Prescription Drug Plan and Vision Coverage

  • Pre-Tax Flexible Spending Accounts

  • Retirement Plans
  • 401(k) Plan With Employer Match


  • Experience the benefits of a growing company
    For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.

    Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.

    There is no relocation package offered for this position.
    We offer competitive salaries, a comprehensive benefits package, and opportunities to grow your career within an excellent working environment.
    WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

    About this company
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    Windstream is not just a Fortune 500 company. We’re also the provider of choice for four out of five Fortune 500 companies for data,...