Specialist II-Srvc Activation
Windstream Communications - Charlotte, NC

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Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

Voice Activity:
-Port/Route numbers via NPAC/SOA/DSET (Basic Voice)
-View/change the ACME Session Border Controller (Basic Voice)
-Configure or troubleshoot Broadsoft feature server. (Basic Voice/Data)
-Configures or troubleshoot switch translations in the following applicable switch platform(s)- Sonus GSX/PSX, Lucent 5ESS, Genband G9000, Nortel DMS, Lucent PLEXUS, MetaSwitch and SCP's. (Basic Voice)

Data Activity:
- Configure or troubleshoot the applicable PE Routers
-Route and implement IP routing protocols, DHCP & NAT settings (Basic Data).
-Apply QOS/COS settings based on solution sold
-Configure or troubleshoot Windstream managed equipment from the core elements to the point of customer termination in either co-location areas or switch sites (Adtran models- 6xx,9xx, Netvana and Cisco)

Facility:
-Performs Loop testing on T1 and analog facilities.
-Conducts remote Digital Access and Cross-connect system (DACS) or Digital Cross-connect System (DCS) cross connects on T1 and above facilities (if applicable).

Basic Troubleshooting:
-Make necessary changes that the customer may require at time of install, update config builds, order details, including but not limited to feature, line configuration, and/or order design.

Advanced Voice/Troubleshooting:
-Using IRIS, collect and troubleshoot SIP messaging and RTP. (Advanced Voice)
-Perform D channel captures on TDM solutions to determine point of call failure.
-Perform debug messaging in Windstream managed equipment to determine point of call failures.
-Troubleshoot LD (least cost routing and LDP platform), Toll Free, Account code, and both simple and complex customer features.

Advanced Data/Transport//Troubleshooting:
Configure or troubleshoot ACME Session Border Controller for Basic Registering solutions (Advanced Data).
Configure RAVPN and IPSEC (Advanced Data).
Configure BGP and OSPF routing protocols. (Advanced Data)
Conduct DACS, MUX and multi-link configurations if applicable.

Minimum Requirements:
High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

Educational Assistance
  • Tuition Reimbursement

  • Professional Dues Reimbursement

  • Career Development and Training

  • Paid Time Off
  • Vacation

  • Holidays

  • Health Insurance
  • Medical and Dental Insurance Options

  • Prescription Drug Plan and Vision Coverage

  • Pre-Tax Flexible Spending Accounts

  • Retirement Plans
  • 401(k) Plan With Employer Match


  • Experience the benefits of a growing company
    For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.

    Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.

    There is no relocation package offered for this position.
    We offer competitive salaries, a comprehensive benefits package, and opportunities to grow your career within an excellent working environment.
    WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

    Windstream Communications - 14 months ago - save job - block
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