Specialist, Reform - Schenectady
MVP Health Care - Schenectady, NY

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Under the direction of the Sales Director, Account Management Small Business: The Reform Specialist is responsible for all incoming prospective calls from potential on and off Exchange groups and members. The Reform Specialist needs to be extremely knowledgeable about the caller s options and qualifications for each type of product, both on and off exchange for both individuals and groups. In addition, they will need to know eligibility requirements for multiple products and types of coverage. They need to have the ability to sell over the phone. They also need to be patient and understanding with all callers who may not be very knowledgeable about what type of insurance they qualify for. The Specialist will transfer calls to specific sales teams for Commercial, Medicare, or Medicaid. Schedules visits for Certified Enrollers. Invites callers to regional enrollment events. Tracks calls for reporting purposes. Assists with walk-in s, as needed. Performs other duties as assigned. POSITION QUALIFICATIONS: Minimum Education: Associate degree in marketing, healthcare or business related field, or equivalent experience and education. Minimum Experience: Two years in customer service or sales environment with a health insurance company. Required Skills: Must possess, or obtain within 60 days from date of hire, New York State Insurance License in life, accident, and health. Must obtain the MVP Medicare Certification Training within 60 days from date of hire, or prior to first sale, whichever comes first. A proven successful track record for building strong customer relationships. Ability to exercise discretion and good judgment in all interactions. Excellent computer skills including working knowledge of the Microsoft Office Suite. Preferred Skills: Working knowledge of managed care plans, employee benefit plans, health insurance plans, and alternative funding mechanisms.


About this company
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MVP Health Plan covers about 650,000 most valuable people. Also known as MVP Health Care, the company provides health insurance and employee...