Sr Implementation Coordinator - (SQL / Reporting)
Jack Henry - Monett, MO

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Job Description

Implementation Coordinator needed to work as a lead non-technical installer for the jhaKnow data warehouse system.


Under minimal supervision, acts as a liaison between the customer, assigned manager and the installation teams to ensure successful completion of implementations.

  • Serves as a leader and resource for the installation team members.
  • Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.
  • Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager.
  • Exercises the responsibility and authority to take steps to ensure a successful installation.
  • Troubleshoots issues once implementation is complete.
  • Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.
  • Contributes to process and/or product improvements.
  • Acts as an escalation point to other team members, when necessary.
  • May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel.
  • May participate in new release activities.
  • May identify items that are outside the scope of a standard installation and participate in project activities related to those items.
  • May participate in sales turnover meetings to schedule and determine the scope of the project.
  • May assist less experienced peers.
  • Associate’s or Bachelor’s degree preferred.
  • Six to nine years of experience in a financial institution or related field; or
  • Training and/or experience in Microsoft SQL Server (MSSS), Microsoft SQL Server Reporting Services (MSRS), Microsoft Analysis Services (MSAS) and Microsoft Integration
    Services (MSIS).
  • Training and/or experience in SilverLake and other source system data structures, Transact SQL (SQL Query), MDX Query and relational database report development.
  • Microsoft Report Builder v3.0 and the Business Intelligence Development Studio (BIDS) are utilized as development tools that can create reports deployable via the jhaKnow portal.
  • Training and/or experience in Visual Studio is a plus.
  • An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • 50-75% travel required

  • Has a wide range of experience and able to resolve complex issues; works on complex and diverse projects; analysis requires an in-depth evaluation of variable factors; exercises judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
  • Excellent knowledge of the financial industry.
  • Excellent knowledge of JHA products.
  • Strong communication and customer interaction skills.
  • Strong organizational and time management skills.
  • Able to act as a team lead and oversee complex implementations.
  • Able to meet deadlines.
  • Proficient in using MS Word, MS Excel, and SharePoint. May require proficiency with Visio.
  • May require the ability to identify and resolve complex error messages.

  • Typical office setting is generally favorable, with environmentally controlled conditions.
  • Able to work extended hours as business needs dictate.
  • May require extensive overnight travel.


In performance of their respective responsibilities, all employees of Jack Henry and Associates are expected to:
  • Complete quality work within deadlines.
  • Interact professionally with other employees, customers and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Communicate and coordinate work efforts with other employees, customers and suppliers.
  • Perform other duties as assigned.
  • Attend work regularly based on the assigned schedule.

Equal Employment Opportunity

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.



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About this company
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Jack Henry & Associates (JHA) provides integrated in-house and outsourced software systems for data processing to some 12,000 banks,...