Sr Manager - Technical Support
Charles Schwab Corporation - Austin, TX

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Job ID: 1128-10697

Description:ABOUT SCHWAB:
Charles Schwab has been a leader in financial services for nearly four decades, working to make investing more affordable, accessible and understandable to all. Driven by our purpose to champion every client’s goals with passion and integrity, we’re committed to providing an environment that respects and appreciates the diversity of our employees, our clients, and the communities we serve. Our goal, as seen through clients'' eyes, is that Schwab continuously improves on being a premier financial service provider through best in class service, technology, products, people and advice.

Organizational Objective/Purpose:
Information Technology Operations (ITO) is a key function within Data Center Operations. Our vision is to utilize best practices to transform ITO into a highly agile organization that provides superior customer service, seizes growth opportunities and reacts to the demands of regulators and competitive pressures. This will allow ITO to increase efficiencies and control costs in order to remain the technology vendor of choice for the Charles Schwab Corporation.

Brief Description of Role:
The ideal candidate will have a passion for leading people, problem solving and the ability to quickly learn new concepts. This position is a management and leadership role as well as a technical ''go to'' resource for operations, engineering, and management staff. The chosen candidate will become a trading subject matter expert who will know the end-to-end operational design and methodology behind the entire trading environment. Previous experience in a leadership role and administering mission critical application environments that require 100% uptime is preferred. Strong customer advocate and continuous process improvement focus is a must.
This candidate must possess demonstrated senior-level skills in a multi-tiered, multi-OS environment supporting a highly available, high transaction volume application running on a Windows platform.
This manager must be able to interact with all levels of technical and managerial staff and have the proven leadership abilities and display excellent skills in understanding problem determination and service restoration. He/she must be able to succeed in high stress and challenging environment while building strong relationships with technical and business support groups.
The successful candidate will be expected to drive problem resolution; lead and facilitate technical conference calls, recommend/contribute in technology solutions, and understand the end to end operational methodology of Schwab''s trading systems. Another key success factor for this candidate is building skills in co-workers through cross-training and mentoring, taking every interaction as an opportunity to learn or teach. Demonstrated ability to resolve business and service impacting problems while evaluating all alternatives and consulting with other senior technical leaders of the organization is required.

Technical/Functional Qualifications:
The ideal candidate will have a minimum of 8-10 years progressive experience supporting highly available, mission critical environments.
Proven leadership ability and experience. Demonstrated ability to understand multiple technologies and how they inter-relate and integrate.
In-depth support knowledge of one or more of Charles Schwab''s custom business and customer facing application channels is preferred but not essential.
Management experience leading diverse teams required
Must have experience with Clustering Services / High availability systems
Must have experience with security and system hardening
Must have experience with thin-client technologies, Terminal Services, Citrix Metaframe
Must have experience with Antivirus programs, Spam Filters, and Web monitoring
Excellent verbal and written skills
Demonstrated ability and passion to lead and mentor others
Knowledge of and experience with different server operating platforms - Internet and hardware technologies such as load balancers, firewalls, clustering, encryption devices or accelerators
Detailed knowledge of operating systems or components such as transaction processing, asynchronous implementation and load balancing is a plus;
Heterogeneous operating environments emphasizing Windows and Linux.
NOTE*** This schedule is Shift C - Monday through Thursday - 10:00PM - 8:30 AM

Job Specifications:
Relocation Offered? No
Work Schedule Days
Languages English - spoken
Current Licenses / Certifications None
Relevant Work Experience No Work Experience
Position Located In TX - Austin, AZ - Phoenix
Education BA/BS
Job Type Full Time

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The Charles Schwab Corporation (NYSE: SCHW) has been a leader in financial services for more than three decades. Through advocacy and...