Sr Systems Engineer - IT Distribution Support
Home Depot - Atlanta, GA

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Do you want to be part of a thrilling revolution influenced by technology? The Home Depot is a $70 billion business-focused environment where you can contribute in a variety of functional areas covering all aspects of the consumer value chain. We are currently managing leading software packages and technology platforms to deliver creative results to our business partners and customers. We need people who understand how best to apply technologies to solve problems and develop innovative solutions. If you are looking for an opportunity to see instant, progressive, and substantial business benefits from your technology talents and experience, it's the perfect time to join The Home Depot.

As an IT professional you have expert knowledge in one or more programming languages or databases. Because of your excellent understanding of the entire project life cycle, you have the ability to direct project teams in the gathering, design, and development of complex applications/programs. You get to work closely with and learn from the brightest minds to ensure proper system design. Your role ensures highest quality implementations from design through quality insurance to production. You anticipate hardware and software design needs to take pre-emptive action. Our IT professionals support multiple team members and other project leads in day-to-day activities related to project work.

We are seeking world-class talent looking to build a career with the world's largest home improvement retailer, operating over 76 distribution centers supporting over 2000 stores in the US and Canada. As a Distribution Support Engineer, your role will be to work technical issues reported by DC operations users for warehouse management systems, warehouse sorting systems, yard management systems, and labor management. You will work with IT teams and business partners that understand what it takes to support distribution center operations for the largest home improvement retailer in the world. You will apply advanced problem solving techniques and coordinate with infrastructure matrix teams to quickly and effectively resolve system issues.

This is a technical role. The ideal candidate will possess technical working knowledge of distribution system infrastructure and application knowledge.

The Systems Engineer resolves issues reported by distribution operations personnel through a ticketing system and provides resolution in a timely manner.

Supports technical infrastructure, hardware, and system software

Performs debugging, root cause analysis, and preventative measures for system and application issues and presents to management.

Support engineers work normal business hours and have rotational on-call and weekend duties.

On- site and local perks:
Choose from a variety of benefit plans designed to meet your individual and family needs.
Take part in company Success Sharing - an incentive program based on sales performance.
Receive "Homer Awards" that lead to cash incentives for consistently demonstrating behaviors that reflect The Home Depot's values.
Eat at our on-site cafeteria that offers a plethora of options or enjoy discounts at neighborhood restaurants.


Perform installation, maintenance and support of system software, hardware and infrastructure and user support for moderately complex projects. May oversee this effort if acting in team lead capacity.

Perform store & SSC engineering and roll-out implementation.

Perform configuration, debugging and support for infrastructure platform for moderately complex projects.

Perform root cause analysis for service interruption recovery; create preventative measures.

Provide technical direction to System and Associate Engineers, Operations Specialists, and contractors.

Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues.


Typically reports to Manager, Information Technology

Responsible for helping others and providing on-the-job training or guidance


Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.


The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.




Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).


Knowledge and experience with computer hardware, operating systems and system software.


BS Computer Science, Information Systems, or related field

Proficient with UNIX, AIX, DB2, Linux, Windows Server OS, scripting, SQL, MS SQL Server, IIS, EDI, EAI, MQ, and Client-Server technologies

3+ years of experience supporting large multi-platform IT operations

Candidate should possess superior attention to detail and ability to multi-task

Should have good communication skills and ability to resolve issues quickly in a high pressure environment

Working knowledge of PC hardware and software is essential

Ability to properly interpret user reported users to determine appropriate resolution

Ability to communicate at all levels within the organization

Experience in Manhattan Warehouse Management Open Systems, preferably version 2004 R4 a plus


Solid knowledge of the PC (hardware and software) is essential.

Ability to listen to what the user is saying and then interpret what he/ she is trying to get across.

Ability to work autonomously and with a diverse team.

Ability to communicate at all levels within the organization.

Ability to present ideas and manage projects.

About this company
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The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...