POSITION PURPOSE -
This postion will be the Sr. Systems Specialist for the Big Data Ecosystem at Home Depot. This is an administration / support role. The candidate will be expected to take full owenship of the ecosystem, maintaining the necessary processes to keep the environment healthy. They will also be expected to help design and develop alterting / tooling around the ecosystem to aide in support and administration. Since there are additional support resources on the team, this positon is the top level owner within THD.
Monitor, maintain, and support end-user hardware and software applications.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
Regularly maintains, upgrades and supports existing systems to ensure operational stability for user groups.
Identifies new and existing system requirements and installs the necessary hardware and equipment infrastructure (power, cables, etc.) to meet these requirements.
Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner.
Keeps abreast of all innovations and changes to Home Depot systems to ensure having the appropriate tools and training to provide quality support.
Provides end-user training on systems to maximize operator efficiency and increase speed and accuracy of customer service.
Provides customer support by answering end-user questions and maintaining a presence at a help desk or other customer point of contact.
May have financial responsibilities-budgeting and monitoring expenses.
Lead operational projects-project estimation, monitor, control and reporting.
Selects, develops and motivates assigned staff. Responsible for the development of less experienced associates; mentor and teach.
NATURE AND SCOPE -
Typically reports to a Manager, Assistant Manager, or Team Lead.
May have supervisory responsibilities; may guide/lead newer associates and/or interns.
Direct reports may include Associate Systems Specialist, Systems Specialist, Associate Operations Specialists, and/or
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
Typically procedures for analyzing situations and making conclusions are very diverse.
Typically considers among many different options or procedures when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.
ENVIRONMENTAL JOB REQUIREMENTS -
Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.
MINIMUM QUALIFICATIONS -
Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.
EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
YEARS OF RELEVANT WORK EXPERIENCE - 5
PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS -
Linux Administration, LDAP, PAM, Shell Scripting, SQL
Hadoop, Cassandra, Solr, Nagios, Ganglia, Cacti, Puppet, TCP/IP, Apache HTTP Server
Excellent group leadership, communication and presentation skills
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Knowledge of MS Office and Lotus Notes.
Functional and/or business knowledge of assigned user groups.
Technical knowledge which may include experience with Basic, MVS and UNIX as well as data connectivity.
Problem solving and general analytical skills.
Supervisory skills/people management.
Subject matter expertise in a functional area.
Presentation, facilitation, and writing skills.
Project management-estimating, planning, controlling, and execution.
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...