Sr Technician, Help Desk
General Dynamics - IT - Columbia, MD

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As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 21,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.

*** This is a Contingent Req ***

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
2. Installs, configures, and upgrades computer hardware and software.
3. Provides end-user software troubleshooting and support.
4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
5. Provides troubleshooting and support.
6. Participates in the administration of e-mail systems.
7. Provides phone and help-desk support for local and off-site users.
8. Provides guidance and work leadership to less-experienced technicians.
9. Maintains current knowledge of relevant technologies as assigned
10. Participates in special projects as required.

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

3-5 years of directly related experience supporting help desk operations.

Desirable but not required skills and experience include:
Windows XP, Windows Server 2003, Active Directory, LANDesk, Aventail VPN, RSA Authentication, MS Project 2007, MS Office 2003 & 2007, Directory Resource Administration (DRA), Dell Desktop & Laptops, PGP Encryption, Blackberry, Citrix or Windows Terminal Service

Candidate needs to be highly self-motivated and eager to learn.

Additional Information

Relocation
No

Security Clearance Level
Background Check

Security Clearance Basis
None

Security Clearance Polygraph
None

Job ID Number
208930

Job Function
Information Technology

Potential for Deployment
No

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General Dynamics Corporation (General Dynamics) offers a portfolio of products and services in business aviation; combat vehicles, weapons...