The Sr Account Manager acts as a primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, implementations, participant materials, report requests, and general inquiries for complex clients. This position assists in managing client accounts, including new accounts and products, to ensure satisfaction, profitability, and renewal. The role assists in reviewing quality control of account activity and operations. The Sr Account Manager is responsible for tracking operational performance guarantees and maintaining documentation for client review. The individual works with Account Directors on developing strategies for upsells, expansion and plan implementation for new and existing clients.
1. Day to day contact with complex clients for issue resolution.
2. Provides input into the strategic planning for assigned clients. Knowledge and understanding of assigned corporate financial impacts of clients.
3. Responsible for tracking operational performance versus guarantees. Compiles documentation for regular client reviews.
4. Responsible for the operational needs of complex clients.
5. Acts as a mentor for other team members and assist with training.
6. Handles ad-hoc inquiries and other client requests
-Bachelor¿s degree in relevant discipline or equivalent work experience
-8-12 years relevant work experience or Master's degree with 5-10 years relevant experience
-Excellent PC skills including Microsoft Office and Internet experience
-Excellent verbal and written communication and presentation skills
-Excellent analytical and problem solving skills
-Strong focus on book of business client satisfaction and client retention results
-Demonstrated ability managing projects, utilizing proven project management processes
-Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
-Ability to work cross-functionally to resolve complex client issues
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.
Express Scripts - 2 years ago
Express Scripts is a Fortune 25 company and is the largest pharmacy benefit manager in the U.S.