Sr. Account Manager-Spanish
Vesta - Portland, OR

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DESCRIPTION

The Account Manager will have overall account responsibility for a group of Vesta's tier 1 telecommunications and stored value partners. Analyzing technical requirements, conducting financial analysis, leading an internal team to meet customer needs, and negotiating favorable business terms are some of the key deliverables for this position. Ability to successfully communicate to and creatively persuade key executives (external and internal) will be required in this position.

This role requires fluency in written and spoken Spanish.

DUTIES

Account Management:
Responsible for the current contract and overall approach and management of the client relationship for assigned accounts, maintaining balance between client and Vesta business goals and objectives.

External - Manage Vesta to Client communications; day to day and strategic business reviews

Internal - Provide constant client focus and function as the client advocate within Vesta. Act as point of escalation and conflict resolution for clients, serving as primary point of contact for client service issues

Process - Constantly improve upon the frequency and quality of reports and communications before they are sent to clients

Program Execution:
Work with Account Director to manage post-sales client programs to insure 100% client satisfaction; project completion on-time, within budget, and to full specifications of client goals as committed.Manage multiple highly complex marketing and product development programs/projects with accountability for execution, financial viability and ensuring that all aspects of the product roll-out process are complete (marketing and sales points, budgets & financials, technical specifications, etc.)
Meet customer requirements for the production and delivery of solutions
Proactively manage workflow processes
Oversee adherence to contracts and client satisfaction fulfillment
Ensure progress is tracked, monitored and reported in accordance with the project plan
Provide operational direction and issue resolution for client business

QUALIFICATIONS

BA/BS degree required, MBA preferred
5 + years of successful account management/sales/product management experience
High tech experience preferred, telecom experience a plus
Demonstrated leadership and teamwork skills
Demonstrated analytical ability and quantitative skills
Excellent communication skills (both written and verbal).
Excellent interpersonal, collaborative, leadership, and consensus-building skills.
Ability to be responsive and persuasive to all levels of the organization.
Superior verbal, written, interpersonal and presentation skills in both internal and external interactions.
Ability to apply analytic and critical thinking skills.
Ability and willingness to work long, flexible hours as needed to deliver success for our customers.
Comfort in a fast-paced, informal, high-energy environment.
Travel requirements 10% - 20%

Account Management:
Responsible for the current contract and overall approach and management of the client relationship for assigned accounts, maintaining balance between client and Vesta business goals and objectives.

External - Manage Vesta to Client communications; day to day and strategic business reviews

Internal - Provide constant client focus and function as the client advocate within Vesta. Act as point of escalation and conflict resolution for clients, serving as primary point of contact for client service issues

Process - Constantly improve upon the frequency and quality of reports and communications before they are sent to clients

Program Execution:
Work with Account Director to manage post-sales client programs to insure 100% client satisfaction; project completion on-time, within budget, and to full specifications of client goals as committed.Manage multiple highly complex marketing and product development programs/projects with accountability for execution, financial viability and ensuring that all aspects of the product roll-out process are complete (marketing and sales points, budgets & financials, technical specifications, etc.)
Meet customer requirements for the production and delivery of solutions
Proactively manage workflow processes
Oversee adherence to contracts and client satisfaction fulfillment
Ensure progress is tracked, monitored and reported in accordance with the project plan
Provide operational direction and issue resolution for client business

Vesta - 17 months ago - save job - block
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About this company
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Vesta vies for the business of mobile operators, financial institutions, and online merchants looking to offer electronic payment services...