Sr. Business Process Director
KLA-Tencor - Silicon Valley, CA

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Company Overview

KLA-Tencor Corporation (NASDAQ: KLAC), a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art inspection and metrology technologies. These technologies serve the semiconductor, data storage, compound semiconductor, photovoltaic, and other related nanoelectronics industries. With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for over 35 years. Headquartered in Milpitas, California, KLA-Tencor has dedicated customer operations and service centers around the world. Additional information may be found at


This position will manage a team of business managers/analyst and is responsible for KLA-Tencor global service business process from prospect to cash, improving operations key performance metrics and customer response/order center. He or she will work with Marketing, Sales, Finance and Operations to develop and improve services pricing, quotation and approval system, global VPAs/CPAs, discount management system, service entitlement delivery process, order administration system and revenue forecasting.

The focus will be on automating, simplifying and improving current processes to improve productivity and profitability.


MS or BS/MBA Degree and 8+ years progressively more responsible management positions in a business process or marketing/sales environment, with last assignment preferably in a Director level position. The candidate must have developed or have thorough knowledge of a global sales system with a focus on service sales or agreements. Global implementation experience with SAP, CRM, web enabled ordering/invoicing or other automated invoicing methods are extremely desirable.

He or she must be able to work with executives, both external and internal to company, negotiating extremely difficult matter to influence policy making. Must be an effective communicator, able to work on abstract problems across functional areas of the business and direct across functional areas, divisions, product groups, service groups to meet assigned objectives.

Basic Qualifications

Bachelors Degree with 10+yrs of experience


Masters Degree with 8+ years of experience.

KLA-Tencor is an Equal Opportunity Employer.

About this company
51 reviews
KLA-Tencor is hard-core when it comes to hunting down chip flaws. One of the world's largest makers of process control equipment for...