MAC support/ Desktop Support Specialist
NCS Technologies, Inc. - Princeton, NJ

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Desktop Support Specialist
Mac support exp. a must.

Key points are, in addition to base salary,

• company contributes 12% of the salary into retirement,

• additional 8% of the salary as credit pool with options to take home, buy insurance, or into retirement,

• health, dental, and vision fully covered and paid (i.e., 100%) for the entire family by the company

4 weeks paid vacation !! Client is searching for an energetic and technical customer service oriented Desktop Support Specialist to be based in Princeton, NJ. This individual will report to the Desktop Support Supervisor and will work with a team of specialists in support of all staff using the internal and desktop systems. The critical responsibility of this individual is to provide responsive, professional, knowledgeable and excellent incident resolution to clients while following established protocols.

Primary Responsibilities

The job includes, but is not limited to, the following tasks:

Providing responsive, professional, knowledgeable and excellent support to users experiencing problems with technology and associated systems.

Escalating issues through the Desktop Support team and other technology teams as necessary when individual resources and skills have been exhausted.

Collaborating with users, team members, technology teams, business units and vendors to reach resolution on all issues and projects, as necessary.

Consistently complying with established protocols and service level agreements to provide excellent service to users.

Documenting all incidents reported by users via an incident management system to maintain history records and related problem documentation.

Creation of documentation for use by team and for training of all users.

Learning all existing and new technology that the group is responsible for in order to provide best support to users.

Educating the users on best use of technology through formal and informal educational sessions.

Occasional travel to the other offices may be required, as are after-hours support and prompt pager response.

Required Qualifications

At least 3 years of technical customer service experience.

Experience working with an incident management (ticketing) system, round-robin phone support system and providing support to remote staff.

Extensive knowledge of Microsoft operating systems, Microsoft Office, along with working knowledge of Apple OS.

Demonstrated experience quickly learning new technology.

Proven track record of meeting deadlines and service level objectives and should have good judgment on when and to whom to escalate problems.

Excellent organizational and follow-up skills with strong attention to detail are required.

Proven experience at interacting positively with management and co-workers over various communication channels, including in-person, over the phone, via email and over instant messenger.

Experience writing clear, concise technical documentation and clear, accurate, non-technical summaries.

Must be able to work independently and have proven experience as a productive member of a team.

Desired Qualifications

Experience with business applications (CRM, SharePoint, Financial etc).

Experience with imaging/phone/video conference/audio visual equipment.

Experience with Unix/Windows Administration.

Bachelors degree in related field.

Desktop Support Specialist

Our client is searching for an energetic and technical customer service oriented Desktop Support Specialist to be based in Princeton, NJ. This individual will report to the Desktop Support Supervisor and will work with a team of specialists in support of all staff using the internal and desktop systems. The critical responsibility of this individual is to provide responsive, professional, knowledgeable and excellent incident resolution to clients while following established protocols.

Primary Responsibilities

The job includes, but is not limited to, the following tasks:

Providing responsive, professional, knowledgeable and excellent support to users experiencing problems with technology and associated systems.

Escalating issues through the Desktop Support team and other technology teams as necessary when individual resources and skills have been exhausted.

Collaborating with users, team members, technology teams, business units and vendors to reach resolution on all issues and projects, as necessary.

Consistently complying with established protocols and service level agreements to provide excellent service to users.

Documenting all incidents reported by users via an incident management system to maintain history records and related problem documentation.

Creation of documentation for use by team and for training of all users.

Learning all existing and new technology that the group is responsible for in order to provide best support to users.

Educating the users on best use of technology through formal and informal educational sessions.

Occasional travel to the other offices may be required, as are after-hours support and prompt pager response.

Required Qualifications

At least 3 years of technical customer service experience.

Experience working with an incident management (ticketing) system, round-robin phone support system and providing support to remote staff.

Extensive knowledge of Microsoft operating systems, Microsoft Office, along with working knowledge of Apple OS.

Demonstrated experience quickly learning new technology.

Proven track record of meeting deadlines and service level objectives and should have good judgment on when and to whom to escalate problems.

Excellent organizational and follow-up skills with strong attention to detail are required.

Proven experience at interacting positively with management and co-workers over various communication channels, including in-person, over the phone, via email and over instant messenger.

Experience writing clear, concise technical documentation and clear, accurate, non-technical summaries.

Must be able to work independently and have proven experience as a productive member of a team.

Desired Qualifications

Experience with business applications (CRM, SharePoint, Financial etc).

Experience with imaging/phone/video conference/audio visual equipment.

Experience with Unix/Windows Administration.

Bachelors degree in related field.

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