Sr. Help Desk Technician (Deployment / Asset Management)
Trigyn Technologies Inc - Washington, DC

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Immediate long term contract opportunity (12 Months) for Sr. Help Desk Technician with Direct Government Client in Washington, DC.

Trigyn's Direct Government Client has a long term contract assignment (12 Months) for a Sr. Help Desk Technician, who can work onsite in Washington DC.

Experience Level:
  • Seven (7) or more years experience
Minimum Requirements:
  • Hold a Bachelor's degree from an accredited institution
  • Experience in a commercial IT environment with over 5,000 users.
  • Intermediate skills in computer technology, including network infrastructure, security, telecommunications, software application, IP operations, PC and laptop hardware and peripherals.
  • Manufacturer certification in network operating systems(s) (MCSE) and messaging systems.
  • Experience supporting users in Microsoft Windows Server and Microsoft Exchange environments.
  • Demonstrable experience making non-technical users comfortable with technology concepts.
  • Proficient in time management and detail oriented organizational skills.
  • Provide customer oriented results and build an efficient end user support environment.
  • Have a solid understanding of performance metrics.
  • Comfortable with rapid changes in direction and environment.
  • Able to analyze and resolve routine to complex technical problems over a wide variety of systems.
  • Proficient with Windows 2007 server environments and Active Directory.
  • Knowledge of Microsoft Office suite.
  • Excellent written and verbal communication skills.
Mandatory Requirements:
  • Support the deployment and configuration of 225 new leased copiers at all client facilities.
  • Support the receipt, asset management, and deployment of new desktop computers.
Specific Position Responsibilities:
  • Candidates should have prior experience in configuring IP Printing, DHCP, Static IP Addresses, and Reserved IP Addresses.
  • Candidates should be experienced in Windows XP SP 2 and Windows 7 Environments.
  • Candidates should have prior asset management experience.
  • Candidates should have prior experience in configuring Xerox 5790, 5150, 7556, and 7775 multifunction devices.
  • In conjunction with other internal IT support staff, provide first and second level technical support and troubleshooting for the staff and contractors (on site and remote) who are our client base
  • Create and manage escalation procedures
  • Develop and maintain accurate service delivery management and monitoring tools and processes
  • Ensure sound development of the enterprise wide desktop hardware and software standards and enforce the established standards, as well as administer appropriate desktop hardware and software asset management.
  • Manage all maintenance and support services related to desktops, laptops, printers, scanners, telecommuting technologies and monitors.
  • Participate in the planning, installation, operation and maintenance of company wide desktop software, including workstation operating systems, off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and desktop management tools.
  • Work with enterprise technical architecture in planning, installation, operation and maintenance of all desktop hardware.
Trigyn provides its employees with the following benefits:
  • Medical and Prescription Drug Insurance through CIGNA (Contribution Required)
  • Dental Insurance through Aetna (Optional Benefit)
  • 401(k) Plan through Fidelity with Company Match
  • TransitChek ® Commuter Benefit Program
  • Paid Time Off (PTO) (Salary Option)
  • Paid Holidays (Salary Option)
TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER

About Trigyn : Trigyn is an IT services company with over 900 resources deployed. Trigyn has been in business for over 25 years and is an ISO 9001:2008, CMMI Level 3 certified company.

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