Role Purpose Statement: Leadership position at the CSC (Customer Service Center) level responsible for the administration and management of Human Resources policies and procedures and the Master National Agreement; ensures compliance with federal and state employment laws; handles employee relations issues for CSC employees. This position reports to an Area Director of Human Resources with a dotted line to the General Manager of our Seattle CSC.
Location: Near SEA-TAC International Airport.
Key Interfaces: (internal, external)
Internal: Union and Non Union Employees in the CSC, Legal, Employee and Labor Relations
External: Union Representatives, Job Applicants, Recruiters, Regulatory Compliance
Officers and Airline Customers
Business Strategy, Policies, and Tools
Execute the implementation of the regional strategy in the area of responsibility
Ensure compliance with the policies provided by region and Corporate
Human Resource Management
Responsible for the implementation of human resources policies and programs for union and non-union employees in Customer Service Center (CSC).
Locally administer and interpret Master National Agreement (MNA); administer MNA grievance procedures
Provides advice and counsel to operational management regarding human resources practices, policy and employment laws; active member of CSC senior leadership team.
Responsible for supporting employees regarding employee relations issues.
Oversee Department Budget including recruitment, training, uniform, and any department related expenses.
Source, recruit, interview and select quality employees to staff various CSC positions.
Deliver and manage CSC and company required training and development programs.
Oversee Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs.
Review, process, and participate in CSC safety programs and worker’s compensation claims and settlement negotiations while ensuring company conformance to applicable laws and regulations.
Ensure area of responsibility is properly organized, staffed and directed
Plan, implement and control the cost and budget in area of responsibility; initiate and steer corrective actions in case of deviations
Bachelor’s degree in business, human resources or related field preferred, or equivalent experience required
In addition, five to seven years of Human Resource generalist experience in a supervisory or managerial role required
Strong analytical, organizational and problem-solving skills
Able to effectively communicate at all levels in the organization both oral and written
Practical knowledge of federal and state employment laws and their applicability in the workplace.
Team-oriented individual with strong leadership ability
PHR or SPHR preferred