Sr. Implementation Manager - SaaS
AppFolio - Goleta, CA

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The Sr. Implementation Manager provides distinctive pre and post sale service that makes our customer’s love us. This position is responsible for managing multiple concurrent AppFolio Property Management implementations coordinating both client and internal project teams through a quick deployment process.

This is an ideal opportunity for someone with a passion for customer satisfaction, project management experience obsession for accuracy, blend of technical and customer-interaction skills and a drive for excellence.

Manages new customer implementations from initial kick-off call through 1st 30 days live.

Ensures that each customer’s data is accurate and that they have attended required trainings.

Manages technical aspects of implementations and delegates/communicates with resources handling technical tasks.

Recommends best practices for customer success.

Serves as Implementation Team resource & point of escalation.

Mentors Implementation Specialists & Managers during onboarding and provides continuous training, project assistance, coaching & feedback.

Knowledge and Skills:
4+ years experience implementing core property management solutions such as Yardi, Realpage or Propertyware a must.

Exceptional customer relationship building skills

Ability to influence decision-making and change

Exceptional project management experience

Ability to manage many concurrent projects

Excellent written and oral communication skills

Strong analytical capabilities

Strong ability to multi-task

Ability to display good judgment

Ability to work cross-functionally in a dynamic environment

Ability to follow through on tasks until completed

High degree of flexibility

Accounting knowledge desired

About this company
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With solutions designed for law firms, property management / real estate and financial professionals, AppFolio’s award winning...