Hawfield Farms Apartments is hiring an Assistant Service Manager.
GENERAL SUMMARY OF DUTIES: Functions in a support role to the Service Managers. Responsible for ensuring the physical aspects of the property meet the company’s established standards and any applicable laws. The Service Technician diagnoses problems and makes repairs in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliance. Service Technicians are directly responsible for making ready vacated apartments for re-leasing. Associates may be certified in one or all of the skilled trades in which they are responsible.
SUPERVISION RECEIVED: Managed by the Community Directorand Reports directly to the Service Manager
Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors, market ready units, interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti, and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.
Ensure that apartments are ready for occupancy by performing various and as needed electrical, HVAC, plumbing, carpentry, appliance repair, and other miscellaneous equipment maintenance and repairs, as well as carpet cleaning, painting, and overall apartment cleaning or other activities as necessary or as directed.
Maintain tools, equipment, and workspace and ensure they are organized and in proper working order, request replacements as necessary, and assist in stocking the inventory.
Provide superior customer service to internal and external customers.
Level 2: Senior Service Technician will perform all essential functions of Level 1 with a higher level of responsibilities.
Provide a more complex level of services as needed for a high profile tower community, large complex community or for multiple communities.
Provide additional services (if applicable) such as high-rise window cleaning, elevators, etc.
Assist in training and mentoring of new Service Techs or Apprentices.
PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of an ability to follow proper safety techniques in accordance with Company, community, OSHA, EPA, and departmental policies, procedures and standards.
Ability to respond to questions or resolve resident, vendor, contractor or work scheduling issues. Ability to work in conjunction with Company managers and associates. Must have effective verbal and listening communication skills.
Must have knowledge and experience with electrical, HVAC, plumbing, carpentry, and appliance repair.
Demonstrated ability to understand and comprehend instructions. Immediately reports any mechanical or electrical equipment malfunctions, associate/resident/visitor injuries or accidents, or other safety issues to the appropriate individual(s).
Ability to proactively recognize and implement superior customer service to internal and external customers. Must know and follow the Fair Housing laws. Ability to examine and repair various types of service equipment. Ability to acquire knowledge of OSHA and EPA requirements.
Ability to exercise initiative and problem-solving skills. Ability to be pleasant with others on the job and displaying a good-natured, cooperative attitude.
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. The ability to exert maximum muscle force to lift, push, pull, or carry objects. Ability to physically access exterior and interior parts of the community and amenities and be able to climb ladders and access small crawlspaces.
Ability to use a computer and enter service ticket information into the system.
TYPICAL PHYSICAL DEMANDS: Some bending, stooping and stretching. Must be able to push, pull, lift, carry or maneuver weights up to one hundred (100) pounds independently and two hundred and fifty (250) pounds with assistance. Requires eye-hand coordination and manual dexterity sufficient to operate tools and equipment. Sensory capability to detect odors and hear sounds necessary to detect, diagnose, and repair machinery. Requires normal range of eyesight.
TYPICAL WORKING CONDITIONS: Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Flexible schedules with occasional evening and regular weekend work. Required to participate in rotation to be “On-Call”.
EDUCATION AND EXPERIENCE:
High School Diploma or its equivalent preferred.
Minimum of three to five years of relevant experience in mechanical maintenance and repair techniques.
Must be EPA certified.
Certification in Chlorine, Fluorine, and Carbon (CFC) preferred
Some locations require certification in pool operation (CPO).