Sr. Manager - Operational Statistics, Transportation Services
Metropolitan Transportation Authority 71 reviews - Queens, NY

This job posting is no longer available on Metropolitan Transportation Authority. Find similar jobs:Senior Manager jobs - Metropolitan Transportation Authority jobs

Job Information

Title: Sr. Manager - Operational Statistics, Transportation Services
Department: Transportation Services
Post Date: 01/29/2013
Close Date: 02/11/2013
Hay Point Evaluation: 805
2012 Salary Range: Minimum: $83,308/Midpoint: $104,189
Position Classification: Non Safety Sensitive
Location: Jamaica
Reports To: Director-Transportation Services


This is a Non-Represented Position.

Please note that this position has been designated as a "Policy Maker," pursuant to the New York State Public Officers Law and the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.


This position is responsible for providing mission critical reports on train performance, identifying system weaknesses and other risks to effective train operations. The incumbent is responsible for the development and oversight of operations analysis, with emphasis on on-time performance (OTP). The integration of various complex data systems & data management is an integral part of core responsibilities.

The responsibilities include scheduled reporting of OTP statistics to LIRR Senior Staff, the MTA Board, Public Affairs, and OMB. The incumbent must effectively communicate train performance trends and risks and provide Senior Staff with organized and meaningful information for use in decisions regarding operational business practices. The responsibilities encompass the production and presentation of scheduled operating reports as well as the development of analysis and related tools on an as needed basis.

The incumbent must be able to provide senior staff with executive summaries, which define the company's position on incident responses and planned improvements to the infrastructure and/or operating practices. The executive summaries must be supported with risk analysis based on historical data, trends and events.


Responsibilities may include but are not limited to:
-Develop period train performance analysis (OTP), identifying risks and providing the informational tools to enable senior staff to make informed operational decisions.
-Develop and maintain weekly train performance activity report for Sr VP- Operations and develop and maintain monthly delay matrix & charts for distribution to all Transportation management.
-Develop monthly operating report and related statistical operational activity analysis.
-Provide operating departments with organized statistical reports on an as needed basis.
-Develop procedural reviews of in-depth issues, such as fare loss risk assessments, branch analysis, customer OTP measurements, and major event incidents. Process will include the development of detailed databases, creating standardization and compatibility of various data sources.
-Perform lead role on Fare Loss Risk Assessment task force, including the development and maintenance of a comprehensive database. Database must contain current detailed train profiles of every revenue train and various data tables depicting every aspect of risks to achieving a goal of 100% fare collection. Position is also responsible for the training of all database users.
-Develop executive summaries and performance reports to support LIRR Senior Staff's position on incident response, changes in business process, and other public debates on current affairs as they relate to train performance.
-Oversee and direct staff activity, including but not limited to maintenance of all revenue and non-revenue train schedules in TIMACS and all train delay data in Delay Analysis. Supervise the distribution of the daily operations executive summary and weekly operations meeting matrix.
-Responsible to cover weekend and late night shifts covering operational incidents as part of the Incident Command Structure.
-Select, develop and motivate personnel within the department. Provide career development for subordinates. Mentor and develop staff to full potential, with respect and sensitivities to varying abilities and personal attributes. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review direct reports and approve performance appraisals. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
-Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example.
-Perform other assignments as requested by senior management.


-Bachelor's Degree in Business, Transportation or Management. Demonstrated, directly related, equivalent experience and education may be considered in lieu of the degree, subject to approval.
-Must possess extensive knowledge of LIRR operations and interdepartmental relationships.
-Must possess in-depth knowledge of LIRR train schedules operating practices.
-Must possess proficiency in various software and database applications, including but not limited to, MS Office, PeopleSoft, and Data Warehouse.
-Must possess strong analytical and presentation skills.
-Must possess strong written and verbal communication skills.
-Must possess mentoring, scheduling, and other related management skills.

Preferred/Desirable Qualifications/Skills:
-Intricate knowledge of LIRR physical characteristics.
-Detailed knowledge of collective bargaining agreements.
-Experience in data system integration and data management.

Pay,Benefits, & Work Schedule

We offer competitive salaries and an excellent, comprehensive benefits package, including:

- Full Medical Coverage
- Dental Coverage
- Vision Care
- Life Insurance
- Comprehensive Sick Leave Benefits
- Deferred Compensation
- Vacation/Personal Leave Days
- Transportation Pass Privileges
- Tuition Assistance Reimbursement
- Pension Plan
- In-house training seminars

Other Information

In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e. physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A background investigation, medical examination and safety sensitive drug/alcohol test may also be required.

How To Apply

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.

All LIRR employees must go to, sign in using your BSC ID and navigate to Job Listings (Internal).
When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am - 5:00pm.

Equal Employment Opportunity

The Long Island Rail Road is an Equal Opportunity Employer, committed to a diverse workforce. As such, we encourage applicants from women and members of minority groups.

About this company
71 reviews