Sr. Manager, Operations - Public Records
Accurate Background, Inc. - Irvine, CA

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Company Overview:

A leader in the background screening industry, Accurate Background is trusted by organizations worldwide. We focus on the development of robust delivery and distribution tools through the use of technology to create a positive client and candidate employment screening experience. Our significant growth and ability to continuously win new business is largely based on the level of flexibility and customization our technology offers. Employers ranging from small businesses to Fortune 100 companies in a wide range of industries have chosen Accurate Background because of our ability to adapt and streamline their background screening program based on each client’s unique hiring process.

Our customizable technology solutions and experienced, forward-thinking executive leadership has led to unprecedented growth. In fact, Accurate Background’s focus on technology and customer satisfaction has earned us nationwide recognition on Deloitte’s Technology Fast 500 in North America, HRO Today’s list of Top Screening Providers, and Workforce Management’s Hot List of Screening Providers.

Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

Job Summary:

The Senior Manager, Public Records is responsible for the day-to-day, tactical performance of the department through the direct management of a team of Supervisors and Coordinators. In this position, the Senior Manager will be responsible for developing and monitoring metrics around key performance indicators in the department, aligning staff’s efforts with the organization’s needs and strategic objectives.

Strategically, the Senior Manager of Public Records will identify and drive improvement initiatives, improve quality, as well as, reduce turnaround times and the cost of fulfillment. They will identify opportunities for efficiencies, identify redundant steps in processes and recommend ways to improve turnaround times, reduce costs and improve quality. By becoming a subject matter expert (SME) on the fulfillment of Public Records and monitoring key performance indicators, the Senior Manager will be in the ideal position to identify quick-wins and opportunities for positive, long-term change which will yield benefits or both Accurate Background and its clients.

Additionally, it is expected that the Senior Manager will ultimately become the organization’s Public Records subject matter expert (SME) and provide pre-sales and ongoing client support to ensure our offerings meet and exceed customer expectations. The Public Records volume of fulfillment is expected to increase in volume over the coming year(s). The Senior Manager has a unique opportunity to leave his/her imprint on how this work is fulfilled.

Expected Accomplishments:

•Quickly handle escalated issues, typically responding with a resolution within 4-hours of first being made aware of the problem.
•Manage the staff to ensure quality consistently improves; proactively identify training and re-training opportunities to mitigate risk of error / maintain high % of accuracy
•Identify career goals and objectives for all staff
•Identify & develop top talent in order to establish a succession plan for key roles in the organization
•Develop (and/or recalibrate) and monitor metrics around the department’s key performance indicators within the first 30 days and communicate results to management and stakeholders on a daily, weekly, monthly and quarterly basis.
•Build and maintain strong working relationships with cross-functional stakeholders and peers
•Participate in client calls and serve as the subject matter expert on the Public Records product suite.

Requirements:

•Handle escalated issues, requests for information and process clarifications
•Work on email and phone communications; attend meetings as scheduled
•Performance manage and groom future leaders for the department as well as other areas of Accurate Background
•Project work as required and/or assigned (4hrs per week)
•Work with data and manipulate the information via Microsoft Excel
•Present information on professionally prepared PowerPoint decks

Education & Experience:

•Bachelor’s degree required.
•Previous managerial experience required, preferably in a Service Delivery industry.
•Vendor management experience a plus.

Skills & Qualifications:

•Effective oral and written communication skills.
•Knowledge of organizational principles associated with complex coordinating, consulting, and operational relationships.
•Knowledge of office operational procedures and data processing.
•Ability to manage personnel resources.
•Advanced knowledge of Microsoft Office, specifically Excel, Word and PowerPoint.

Working Conditions:

•You must be comfortable working in an organization that’s continuously growing, and be a self-starter who can identify areas for improvement without direct instruction.
•You need to be a fast-learner who isn’t afraid of making decisions.
•You need to enjoy learning the details and fulfillment nuances of the Public Records department and be able to simplify and communicate with others outside of the department, including clients and/or external customers.

The above statements are intended to describe the general nature and level of work being performed by the people assigned to this task. They are not intended to be construed as an exhaustive list of all job responsibilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.

Accurate Background, Inc. - 15 months ago - save job - block
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