Sr. Project Manager - Customer Success
Sociable Labs - San Francisco, CA

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Sociable Labs is seeking an experienced customer facing Project Manager who will be responsible for the successful implementation of our social commerce software. You will be responsible for providing best practice guidance in the emerging field of social design, helping our customers achieve measurable success with our products. You must be a self-starter capable of both strategic planning and detailed project management.

Key Responsibilities:
Ensure the timely and successful deployment of our software to our customers
Ensure customer satisfaction with Sociable Labs' solutions, services and project teams
Lead both internal and customer teams to drive timelines and tasks, communicating status
Closely monitor success metrics and conduct regular reviews with customers to discuss opportunities for improvement
Disseminate product best practices and industry specific advice regarding social design and opportunities/limitations of social APIs
Identify and advocate opportunities to expand the scope of Sociable Labs’ footprint within the customer’s business
Escalate critical customer issues; provide summary of the overall ‘health’ of the account and use of our services
Serve as an advocate for your customers in driving the improvement and evolution of our products and services
Travel: up to 25% (there’s a chance it’ll be more like 0-10%, but you should be willing to travel)

University degree with 5-7 years of project management experience within the Software industry (or technology consulting), preferably SaaS or social media
Excellent verbal and written communication skills
Strong organizational skills with the ability to manage multiple projects simultaneously
Strong analytic skills with the ability to understand and communicate online metrics and trends
Proven ability to interact and present to customers at all levels in a concise, professional manner
Demonstrated ability to communicate and collaborate with internal colleagues, helping drive improvements to products and process
Solid understanding of basic web concepts and the software development process (code freeze, QA, UAT, release, etc.)
Proficiency in Microsoft Office 2003+

Valuable Skills:
Avid social media user (Facebook)
Keen eye for user experience on eCommerce and Media sites
Proficiency at XML, HTML, Javascript and related web tools experience
Familiarity with Facebook Developer Platform

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