Sr. Project Manager - Managed IT Services Job
Time Warner Cable - San Jose, CA

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Posting Job Title: Sr. Project Manager - Managed IT Services
Requisition #: 154562BR
Posting Location: San Jose, CA, US
Area of Interest: Information Technology Services
Position Type: Full Time

Posting Job Description

Job title: Sr. Project Manager, Managed IT Services
Reporting To: Sr. Director of Service Delivery
Location: San Jose, CA

Who We Are:
NaviSite, a Time Warner Cable company,
is a leading provider of cloud-enabled enterprise hosting and application management services. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit

What You Will Do as a Sr. Project Manager:
The Sr. Project Manager, will be
accountable for managing customer and / or internal implementation projects for NaviSite. Customer installation projects range from 2 - 12 weeks and are performed by a matrix team of 4-20 technical engineering resources. A typical project is the installation of physical or virtual hardware/software components for network, website, email, security and data storage systems, desktop as a service for the customer organization.
Each sr. project manager will be responsible for managing a portfolio of multiple customer implementation projects simultaneously. The Project Manager is a key customer-facing manager during implementation projects and is accountable for the successful delivery of the customer services and proper transition of the same to NaviSite operations for ongoing support.
The Sr. Project Manager will have the following responsibilities

Accountable for successfully managing customer implementation projects for NaviSite

Oversee and coordinate multiple teams of technical engineering resources to perform installation tasks

Manage multiple customer projects simultaneously

Develop project plans, specifications, and other related project administration tasks

Work directly with NaviSite customers at multiple levels to perform implementation activities

Oversee project execution, including but not limited to:
  • Conducting project launch meetings
Gather and document the customer's technical, functional and business requirements
Developing detailed project plans
Managing and monitoring project issues, risks and escalations
Tracking/managing projects from initiation to successful completion
Communicating project status on a timely and regular basis
Resolving project issues, problems, and changes
Leading projects to overall success

Oversee quality assurance cycles for implementation projects

Prepare formal status reports on a regular basis for customer and NaviSite management

Apply learning from past projects to future projects by developing and continuously improving tools, templates and processes to facilitate implementation efforts.

What We Are Looking For in a Sr. Project Manager:
The position of Project Manager requires strong project management skills and knowledge of successful business practices and current computer technologies including data center operations.

Past experience of leading, managing and participating in cross-functional IT projects is required

Experience in small, mid, and large-scale project management, including the management of project teams.

Ability to develop strong professional relationships and to influence peers, managers and other teams

Strong written and oral communication

Strong facilitation skills

Strong project planning tool skills (Microsoft Project preferred)

Strong issue and risk management skills

Working knowledge of Project and ITIL Management Best Practices

Ability to multi-task between concurrent assignments and to work in a fast pace organization

Very strong attention to detail

Business and/or Technical bachelors degree (or equivalent)

7+ years past experience in related businesses and fields
Travel Requirements: This position does require travel, but generally, 20% or less
CBTWC 5/07/14, Navitbot

Controlling Establishment ID: 00808 - San Jose Zanker Rd

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status

About this company
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...