The SE works very closely with sales to build long-term business relationships within the account base. They have a detailed knowledge of the underlying technology of the offering, lead and manage the customer on-boarding process, and support the customer in all phases of their engagement. A highly visible role, you will be responsible and have impact on closing transactions.
Become an expert in our product, the market and our competition
Work with Sales and the Product team to qualify and prioritize leads
Understand the customer's high-level business challenges and match Altiscale solutions to customer's business and technical requirements
Prepare proposals and respond to RFIs/RFPs by studying related customer documents; consulting with engineers, architects, and other technical personnel.
Present the Altiscale value proposition, product, vision, strategy and roadmap to executives and technical management
Build long-term business relationships and become a trusted advisor within named accounts
Represent Altiscale at Industry events; maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Mentor other Technical Solution Engineers
Manage customers through evaluation and into production on the Altiscale service
Identify short-term and long-term issues that must be addressed; recommend options and courses of action; implement directives
Develop customer's staff by providing technical information and training.
Identify new customer projects for Altiscale solutions
Manage ongoing technical needs of strategic customers
Develop evaluation guides, knowledge base articles and other documents intended to introduce new users to the Altiscale offering
Develop whitepapers and case studies and contrast our offering with others in the market
Prepare Sales Engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends
Must have experience with several Hadoop ecosystem tools; for example Hive, Pig, Oozie, Kettle, Spark/Shark, Stinger, Impala, HUE, Cascading, Solr, Mahout, Avro, RedShift
Must have start up DNA - experienced and comfortable with a lean, fast-paced environment needing high energy, enthusiasm and initiative
Strong customer facing and relationship building skills. Ability to quickly understand technical concepts and architectural scenarios, and explain them to others concisely, in words and images. Have a knack to establish, influence and manage trusted relationships with senior technical leaders within companies
Exceptional organizational, project management and leadership skills, comfortable interacting with all levels of employees; must be able to champion an opinion or push back when necessary
Must be effective in working both independently and in a team setting. Solid project management skills and excel at managing multiple projects and priorities while remaining focused on quality and deadlines
Outstanding written and verbal communication skills; able to see and present "the big picture" and offer solutions to make it better
Willing to travel as necessary
Bachelors in Computer Science or related field
Palo Alto, CA
Key Attractions of the Role
Altiscale offers the first cloud service that is purpose-built to run Apache Hadoop. Altiscale's optimized infrastructure is faster, more reliable, easier to use, and more affordable than alternatives. Without the distractions of Hadoop operations, and with access to practically unlimited resources, Altiscale customers can drive more business value from Hadoop than ever before. Altiscale's founding team has been at the forefront of Apache Hadoop, from its incubation at Yahoo! to the operation of more than 40,000 Hadoop nodes. Altiscale is backed by General Catalyst Partners and Sequoia Capital.