Sr. Technical Account Manager – Partner Services
OpenX - Pasadena, CA

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As a Sr. Technical Account Manager, you will serve as the product and technology adviser as well as technical project manager for some our most complex publishers and supply aggregators who leverage OpenX ad technology and services for monetizing their digital content.

Sr. Technical Account Managers must be able to execute complex product and technical initiatives seamlessly from initial scoping and planning, through implementation and testing, and on to full launch. Sr. Technical Account Managers should also collaborate with partners throughout their relationship with OpenX to serve as black-belt product experts, advise the partner on optimal product configurations, ensure resolution of technical issues, and guide the partner through any implementation changes due to platform changes on the partner side or OpenX product upgrades.

We are seeking high achievers to build indispensable relationships with OpenX partners. We thrive in fast-paced, team-oriented environments. In the OpenX Partner Services team, we strive to exceed partner expectations through building, supporting and maintaining long-term win-win relationships.


Sr. Technical Account Managers are advertising and technology mavericks who work alongside Monetization leads to deliver on partner business objectives.

The Sr. Technical Account Manager leads the onboarding of new large and complex clients from contract signing and stays on as a technical adviser and project manager throughout the relationship. This person should provide necessary documentation, project plans with key dependencies, and technical guidance to ensure seamless onboarding.

Sr. Technical Account Managers will also field product operations and technical issue resolution, counsel the partner through optimal configuration, serve as liaisons to Support and Engineering teams at OpenX, and operate as general tech-to-business translator where needed to relay impact of changes and opportunities to partner business managers.

Sr. Technical Account Managers should be able to identify high impacting technical issues, escalate and ensure that all tech support issues can be fielded smoothly by our Support team, gathering information and translating between business and engineering teams as needed to resolve issues.

As the technical expert, this person works closely with the partner Monetization lead to monitor our products' performance for key clients. The Sr. Technical Account Manager should proactively identify any relevant opportunities for growth, build a relationship of trusted product and technical adviser, and deliver seamless operations between the partner and OpenX. This person should also identify tools and product customization which could enable OpenX to better address our partners’ technology and business needs and work with ProServe and Product teams to prioritize develop, gather requirements, test and launch such improvements.

The Sr. Technical Account Manager will take on projects necessary for driving new product rollout and customer training plans. This involves working with various stakeholders to understand customer requirements, identify and feedback any product issues, create impact assessments, and manage necessary training. For new product development, this person will help develop use-cases and actively participate in roadmap discussions with the Product Management Team. This person should also be able to migrate partners through OpenX platform upgrades.


Excellent project management skills and attention to detail as well as experience working with external clients in a sales environment

Self-starter who thrives on innovation and driving ideas to completion. Effective problem solver.

Proficiency working cross-functionally and driving stakeholders to achieve a common goal a must

Strong troubleshooting skills in common web technologies, such as XML/XSLT, HTML, HTML5, SSL, JavaScript and Flash.

Data analysis and good data-driven decision-making skills

Ability to interact effectively with technical counterparts at clients as well as interface with business teams on ad hoc basis

Skills in C and/or C++ and scripting languages, particularly Python and shell, not required but would be beneficial.

BS / BA, desired but not required in Computer Science, Engineering or related technical field

At least 5 years of relevant work experience in technical client-facing role or operations role requiring strong cross-functional program management

About OpenX

OpenX is a global leader in digital advertising technology and services, enabling digital media companies to manage and maximize their ad revenue. Our unique platform combines ad serving, a real-time bidding (RTB) exchange, yield optimization, and content valuation to deliver the highest revenue across every desktop, tablet, and mobile screen.

OpenX is backed by leading investors including Accel Partners, Index Ventures, SAP Ventures, Samsung Venture Investment Corporation, Mitsui & Co. Global Investment, Inc., and Presidio Ventures.

With 100% yoy growth the past 2 years, $153M in revenue and 275 employees ending 2012, OpenX is ranked #7 on Forbes' 2013 list of the Top 100 America's Most Promising Companies.

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