Receive new Rx's by phone from doctor's offices and make sure they are written up properly.
Analyze drug therapies and monitor member profiles to avoid harmful drug interactions, duplication, allergic reaction, inappropriate dosage, etc.
Aid phone techs in clarifying Rx's regarding any problems with quantities, directions, interactions, etc.
Answer questions from Customer Service and other departments to reduce processing time.
Patient calls , tablet identification, alleged misfills, side effects, product stability (hot/cold weather), any and all questions.
Doctor calls, alleged misfills, lost orders, missing orders, partial/shorted orders, damaged orders, new Rx, fax verifications, obtaining or clarification of urgent orders.Customer service , handle all PT calls related to pharmacy. Answer all CSA questions to aid in answering PT calls. Fax verification and review existing Rxs for alleged misfills or errors.
Handle all alleged misfills and resolutions or related issues.
Email and scanning prescription information
Miscellaneous work-related tasks assigned by Management
Licensed Missouri pharmacist in good standing. RPh or Pharm D
Ability to read and interpret prescriptions.
1-2 years experience in retail pharmacy setting preferred.
Knowledge of PBM industry/Managed care industry helpful.
Strong focus on customer service, quality and accuracy.
Ability to manage timelines and meet tight client deadlines.
Flexibility to adapt in a changing environment.
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve issues.
Good oral and written communication skills.
Willingness to work a flexible schedule for peak volume times.
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.
- 2 years ago - save job
Express Scripts is a Fortune 25 company and is the largest pharmacy benefit manager in the U.S.