Station Manager - Boston
Virgin America - Boston, MA

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Meet Virgin America
Virgin America is a brand new airline dedicated to making flying good again. Virgin America incorporates the Virgin Brand’s world-renowned customer focus and distinctive style, to create a high-value, low-fare airline that offers more: more fun, more options, more comfort, more entertainment and more value.

Are you Virgin enough? Virgin America loves team members with the thirst and creativity to make this the most wowed airline in the sky. In return, we promise to make this a company where inspired people like you will always thrive.

Departmental Statement
Guest Services is a team of energetic, focused, and flexible people who have fun at what they do. Our role is to provide our guests with personalized service dedicated to ensuring that the entire travel experience is enjoyable and hassle free.

Main Purpose of the Role
The Station Manager will be responsible for all phases of station operations including leading and developing an effective team, training, budgeting, reporting, managing daily operations and maintaining the highest level of guest service.

Additionally, you will oversee activities such as; setting & consistently achieving and exceeding goals and objectives; creating a culture of continual leaning, innovation and improvement; providing direction, leadership, and motivation all while maintaining a strict focus on cost controls; and interacting with airport & local government authorities.

  • Extensive background in Airport Operations strongly preferred
  • Experience in managing service providers & procurement processes
  • Experience in recruiting staff and using Performance Management programs to realize the most out of these key team members
  • Ability to gauge impact of expenditures on guest satisfaction
  • Keen understanding of and fit with the Virgin brand and culture
  • Natural feel for and passion towards exceptional service
  • College degree preferred
  • Previous Airline or Travel Industry experience preferred
  • Ability to motivate, mentor, lead, coach and develop staff is absolutely critical.

Virgin America - 13 months ago - save job - block
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About this company
25 reviews
An offspring of Sir Richard Branson's Virgin Group, Virgin America took flight just as high fuel prices and a recession rocked the...