The Stock Lead supervises merchandise handling processes, provides on the job training, and supervises the daily activities of all non-sell/or and stock associates. This role is responsible for overall stockroom organization. The Stock Lead oversees replenishment process, and provides manager with feedback regarding staff performance.
Supports and ensures execution of all shipment receiving and processing procedures to floor-ready standards
Partners with appropriate manager to direct shipment placement on the sales floor
Ensures floor is replenished to Company standard. Follows up with staff to ensure accuracy.
Performs audit and transfers of damaged and defective merchandise, completes re-tickets and charge sends according to guidelines.
Oversees and executes markdowns in a timely and accurate manner. Audits markdowns to ensure accuracy.
Tracks productivity and ensures team meets merchandise handling standards
Provides feedback to manager regarding merchandise handling concerns
Role models and leads the Outlet's customer promise behaviors when on the sales floor
Treats all customers and employees with respect and contributes to a positive work environment
Communicates staffing requirements to management
Communicates daily goals and priorities to stock employees; redirects activities as necessary to achieve productivity standards
Trains, directs and coaches stock employees in the moment to meet productivity standards
Trains, directs and coaches stock employees in the moment to perform customer service standards and behaviors when in the sales floor
Coordinates stock employees' breaks and shift change schedules to maximize productivity
Communicates feedback to manager regarding stock employee performance
Communicates any policy violations to management in a timely manner
Upholds all company policies as outlined in Policy and Procedure
Maintains all shipment related paperwork to meet audit requirements
Manages shipment supplies and fixtures; communicates needs to manager
Maintains company standards of neat, clean and organized stockroom
Follows all Loss Prevention policies as they relate to back room standards; communicates violations to management
1-2 years stock supervisory experience
Excellent communication skills with customers and employees alike
Ability to give basic direction to associate level employees
Ability to create a positive work environment
Ability to delegate and prioritize multiple tasks; take initiative
Ability to motivate employees to proactively perform replenishment tasks which result in the customers' satisfaction
Ability to lift and carry 30 lbs.
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
Ability to maneuver around the sales floor and stock rooms
Store Sales, Stock and Visual