Strategic Consultant - Senior Segment Market Management - East Central
Humana 1,808 reviews - Dublin, OH

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As a Strategic Consultant you will use discipline and expertise to influence, lead and educate people and groups in order to optimize Market Operations results. You will initiate, plan, and frame-up highly visible projects and establishes requirements while consulting and gaining commitment from key stakeholders. Serve as a strategic consultant to internal clients by analyzing each situation; recognizes and identifies opportunities for marketing to contribute to the development of corporate and market programs. Develop and executes comprehensive retention and loyalty programs by analyzing the competitive arena and formulating programs that exploit competitive weaknesses. Develop company capability for sustained, integrated consumer interaction programs building consumer and customer advocacy and loyalty. Create partnerships and alliances with compatible companies to build and strengthen brand equity and promote company growth. Possess a deep understanding of segmentation and/or market segment opportunity, product development and product positioning; able to direct the implementation activities for a team. Key Competencies
        • Acts Strategically: Has vision, anticipates future consequences and trends accurately; has broad knowledge and perspective; creates competitive and breakthrough strategies and plans.
        • Communication: Ensures understanding regardless of the communication vehicle; understands the needs and perspectives of others and tailors delivery accordingly; shares information appropriately; actively listens.
        • Innovates: Introduces or develops new ideas and processes which improve performance and productivity. Generates insights through thought leadership. Leverages business intelligence, data, insights, and other research to drive differential value and expand Humana's capability to compete.
        • Leadership: Tells the Humana story; inspires extraordinary results by engaging others, leading change, valuing diversity, and shaping the culture to support a high performance environment.

        Role Essentials
        • Deep understanding of strategic planning, direct response marketing, customer loyalty and retention programs, and primary and secondary research processes
        • Strategic thinking and planning capabilities; organized and detail-oriented
        • Strong database software proficiency
        • Excellent written and verbal communication skills
        • Enthusiasm and motivation essential; a confident change-agent; strong selling and presentation skills (oral and written)
        • Ability to mentor and manage associates in customer loyalty and direct response methodologies
        • Willingness to manage and prioritize diverse projects
        Role Desirables
        • Graduate degree preferred
        • Knowledge of Humana‚Äôs internal policies, procedures and systems
        Additional Information

        Schedule : Full-time

        Primary Location : US-OH-Dublin

        Role : Market Management

        Work Environment Type : Office

        About this company
        1,808 reviews
        Humana Inc. (Humana) is a full-service benefits solutions company, offering an array of health and supplemental benefit plans for employer...