Location flexible in the Eastern or Central US
Who we are:
Merkle is the largest privately-held customer relationship marketing agency in the United States. As a leading provider of fully integrated customer relationship marketing solutions, we provide the framework for organizations to apply quantitative strategies to their marketing programs across mass, direct, and digital media. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 1,600 employees globally, Merkle is headquartered near Baltimore in Columbia, Maryland, with additional offices in Boston; Denver; Little Rock; Minneapolis; New York; Philadelphia; Pittsburgh; San Francisco; and Shanghai.
At Merkle, we are avidly intent on being a company where exceptionally talented people want to work and clients want to do business. Our employees are engaged in solving complex client issues, and we work hard to ensure that we are keeping our employees happy – these things drive us. Merkle has been experiencing sustained 25% growth since 1989, and we hire individuals that thrive in a growth environment. We are people centric culture and proud of the recognition we have received including:
Advertising Age A-List: Top Agencies to Watch in '12;
SmartCEO Magazine as a Future 50 Company ’11;
Baltimore Magazine-Best Places to Work 2009, 10, 11
David Williams named to the “Power 20 List” in Baltimore Business Journal ’11
What we need :
Strategy Directors work alongside our clients to develop, refine, and execute their customer marketing and management vision and strategy. They are practitioners and trusted CRM advisors and consultants who have developed and deployed comprehensive customer strategies across dozens of clients. Strategy Directors are engaged by senior management to help diagnose fundamental issues with business models, define and address changes in customer decision-making and buying habits, and craft go to market strategies. They create differentiating strategies that leverage best practices, customer interactions and insights to drive deeper customer relationships and maximize profitability.
This position is key to supporting our financial services vertical, and will require extensive knowledge and experience in the financial services industry, specifically within Consumer Lending (Equity Acquisition).
Provide strategic direction and leadership to one or more of ours full-service Fiserv account management teams.
Formulate annual direct marketing strategic planning documents which influence all client direct marketing activities
Architect campaign-specific testing framework and tactics
Develops direct marketing strategies and detailed campaign plans for specific areas of business Utilizes research and competitive analysis to formulate program and messaging strategies
Work closely with our analytics team to review audience to offer arbitration, segmentation, use of models, projections, test plans
Works closely with creative team to develop messaging strategies, value propositions, and positioning
Provide feedback to client on program and campaign performance results
Participate in sales opportunities for prospects, providing and presenting direct marketing solutions reflecting thought leadership in the banking arena
Other duties as assigned
Required Skills and Experience:
Bachelor’s Degree, MBA preferred
8-10+ years DM agency experience managing multi-channel direct marketing program development (developing and presenting DM strategies, managing client relationships, reviewing and presenting program analysis)
5-7 years of banking experience; experience working in a top 20 bank, running and managing multi-channel direct marketing programs
Requires a seasoned professional with deep experience in direct marketing in equity lending space (mortgage acquisition)
Experience in database marketing and direct mail analytics (matrix design, proj, etc.)
Demonstrated ability to achieve or exceed direct marketing revenue and ROI goals through creating and implementing direct marketing programs (with significant experience CRM and digital channels, preferred)
Ability to drive cross-functional teams to meet business objectives, fostering strong working relationships
Experience with bureau and mortgage data, test design, program development, and campaign execution
Ability to manage multiple projects/program elements simultaneously
Strong, creative problem-solving and analytical skills
Excellent verbal, written, visual/presentation, and interpersonal communication skills
Ability to travel (25-30%, though at times can be as high as 35% if remote)
Preferred Skills and Qualifications:
Checking Acquisition experience
Proficiency with Excel and Powerpoint (able to craft a compelling story using)
Location: Columbia, Maryland preferred, but willing to consider remote location in eastern time zone (or relocate).