Student - IT (Closes at midnight April 18, 2013)
Chelan County Public Utility District - Wenatchee, WA

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CONTRACT RATE

$11.49 - $12.24 per hour (based on education, qualifications skills and abilities)

PLEASE NOTE

You must be at least 18 years old and a high school graduate (or certified GED equivalent) at graduation June 2013. This is a student position; you must be currently enrolled (or plan to enroll) in college courses with a minimum of 10 credits in the next academic quarter/semester.

A resume and cover letter are required for this position. To expedite the application process, combine your cover letter and resume into one document and upload when requested through the online application process, referencing job #10676.

JOB DURATION

Wenatchee Valley College and on-line students are strongly encouraged to apply.

The student in this position works full-time during the summer (Monday - Friday; typically 8:00 am - 5:00 pm) and up to 20 hours per week during the regular academic school year .

JOB POSTING

JOB PURPOSE:

Assist the IT Operations Group with deployment, retirement, and management tracking of PC equipment inventory. This includes imaging activities, data wiping activities, as well as the recordkeeping and physical transport of equipment to various locations including surplus storage areas. The job will also periodically assist taking IT Help Desk calls and routing to appropriate persons for service. The above activities will be carried out under the direction of the Network Support Supervisor or his/her designee.

JOB FUNCTION:

To perform this job successfully, an individual must be able to perform each essential function of the job satisfactorily. Essential functions (EF) are those activities that, if not performed, would significantly and fundamentally alter the position. Secondary functions (SF) are activities not fundamental to the job and may need to be relaxed to accommodate an otherwise qualified applicant with a disability.

1. (EF) 60% Under supervision - setup, deploy, and retire PCs and related network peripheral equipment. Assist with the tracking and management of PCs and related asset inventories. This includes imaging and preparing new PCs; data wiping activities, recordkeeping and physical transport of equipment to various locations including surplus storage areas.

2. (EF) 30% Assist on the IT Help Desk by receiving phone calls and monitoring the Help Desk email inbox; as well as handling cases as assigned via the PeopleSoft Customer Relationship Management (CRM) system. Respond to help requests by logging them into the CRM application and routing the request to the appropriate IT staff for assistance.

3. (EF) 10% Assist with the setup, monitoring and assistance at the periodic surplus PC auction as needed.

4. (EF) Ongoing - Maintain regular and predictable attendance. Perform related duties and responsibilities as required. Complete all required training. Maintain a working knowledge and comply with District safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).

5. (SF) Ongoing - May be required to drive a motorized vehicle while conducting business on behalf of the District.

QUALIFICATIONS:
The qualifications listed below are representative of those required, but reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education:
High school diploma or general education degree (GED). Current or planned enrollment in computer class work desired.

Experience: Typically requires two (2) years of experience in computer and/or hardware setup and configuration (through academic experience or paid work experience).

Specific KSA's: A fully skilled incumbent will have the following specific knowledge, skills, and abilities:

Develop and maintain a working knowledge of District Safety procedures and WACs and RCWs applicable to this position.

Language Skills: Candidate must be proficient in reading, writing and speaking English.

Computers & Equipment: A fully skilled incumbent will have the ability to utilize the following software, hardware, or equipment:

To perform this job successfully, an individual should have knowledge of PeopleSoft Customer Relationship Management systems, Microsoft Internet Explorer internet software; and the ability to operate desktop and laptop computers and peripherals.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and engage in repetitive motion using the hands or arms. The employee is frequently required to stand; walk; sit and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, crawl or twist torso; pull, push, or exert force and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

LICENSE REQUIREMENTS

A valid driver's license is required for this position (verified upon hire). A valid Washington State driver's license is required within 30 days of employment.

BACKGROUND SCREENING

Pursuant to the North American Electric Reliability Corporation (NERC) standards, Chelan County Public Utility District #1 conducts background screening of personnel who have access to the District's critical physical and/or cyber assets.

DISCLAIMER

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

EEO

Chelan PUD is an Affirmative Action/Equal Opportunity Employer and values diversity at all levels of its workforce. M/F/H/V