Student Advisor
Ashford University / Bridgepoint Education - San Diego, CA

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Post by Jobing - Job Title: Student Advisor Department: Student Srvc AU/CA SR City: San Diego State / Province: California Job Position Type: Full Time Regular How would you like to recruit for a company that is innovative, fun and challenging; a company that continuously improves the way individuals learn in order to bring education to the next level? Are you passionate about helping people accomplish their educational goals? Student Advisors are responsible for retaining students after they are enrolled into the university. If you enjoy building strong relationships and have the ability to advise students through the academic rigor of completing their degree, we want to hear from you!

Position Summary: The Student Advisor position is a full–time employment opportunity. This role manages a student case load, providing advisement and helping students navigate university policies and procedures as well as communicating via phone and email to ensure a positive student experience, focused on retention and building rapport. The Student Advisor works to coach and advise students on academic progression and finance from the first course through graduation. The Student Advisor works collaboratively with a variety of departments as well as their peers and manager to ensure the University mission is achieved.

Essential Job Duties: *Understanding, pursuit, and fulfillment of the university's mission *Compliance with all external regulatory and Ashford University policies and procedures *Student case load management – Persistence, Reentry, Coaching, Financial aid review *Management of student information system data integrity and security *Develop rapport and constructive working relationships with all students and staff *Correspond via phone and email with students on a regular basis to ensure student retention and student success *Closely monitor student attendance and grades in database to assure retention and progression *Calculate, interpret and counsel students on student finance information that is posted on ledger card and account *Counsel students on information regarding their award letter, disbursements and withdrawal processes *Ability to work effectively in a changing environment that is subject to frequent interruptions. *Consistent ability to meet and or exceed department expectations *Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population. Additional Job Duties (include but are not limited to): *Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs *Evaluate student requests, identify issues, and determine appropriate means for resolution *Define and interpret Ashford University policies and procedures for students *Work closely with other student facing and non student facing staff including admissions, student accounts, student finance, and registrar. *Communicate ideas for policy and procedure improvements to leadership *Work collaboratively in team environment with Manager and other Student Advisors *Exercises independent judgment and effective critical thinking skills *Ability to research, gather data, compile information, and prepare reports *Ability to investigate, analyze information, and draw conclusions *Ability to engage in critical thinking and exercise independent judgment *Ability to maintain confidentiality and manage confidential informationCore Competencies: *Commitment to Mission: Aligns with the Core Values of Integrity, Ethics, and Service through behaviors that demonstrate a positive commitment to the customer and the organization.

  • Communication: Aligns with the Core Values of Service through oral and written communication skills and internal/external relationships. *Service: Encompasses the company's core values of service; including service to the organization, customer community. *Personal Planning: Aligns with personal accountability and responsibility. Minimum Requirements: *Demonstrated effective critical thinking and decision making skills *Excellent oral and written communication skillsPreferred Qualifications: *One –Two (1–2) years professional work experience *Knowledge of federal financial aid programs and regulations *Knowledge of online distance education model and success strategies *Knowledge of customer service strategies and conflict resolution Education: *Bachelor's degree from a Regionally Accredited or approved Nationally Accredited Institution required 08202013NH