Student Support Specialist II
University of Texas at El Paso - El Paso, TX

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None provided

Required Application Materials
  • A Resume is required in order to apply
  • A Letter of Interest is required in order to apply.
  • A List of 3 References is required in order to apply.

Additional Information Purpose Provides customer service and moderately complex student support services in the establishment and accurate maintenance of student records.

Essential Functions Provides high quality customer service to faculty, staff, and student's in-person, telephone, and e-mail. Establishes and accurately maintains student records. Oversees the registration and monitoring processes of students participating in either online education or study abroad programs. Oversees weekly submission/edit of student enrollment/graduation status reports to the National Student Clearinghouse. Mediates for the Associate Registrar on student concerns that cannot be resolved by the Student Support Specialist I. Serves as a liaison with other departments in resolving student record issues. Communicates rules, regulations, procedures and policies to faculty, staff, students and parents regarding student records. Assists Associate Registrar with complex and detailed projects. Assist with the maintenance of the office's Procedural Manual. Provides general office procedural and data entry training to new office employees. Provides training to campus users on the navigation of the Banner student information system. Assists with FERPA training sessions. Acts as a backup for other Student Support Specialists. Assists in the preparation of each semester's registration and graduation activities. Maintains a high degree of confidentiality and security of student records. Complies with all State and University policies. Other duties may be assigned.

Marginal/Incidental functions Other related functions as assigned.

Required qualifications One year of college course work or technical school and a minimum of two years of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience. Knowledge of all Microsoft Office software and able to learn and use institutional software systems. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Qualifications None provided

Working conditions May work around standard office conditions Repetitive use of a keyboard at a workstation

University of Texas at El Paso - 23 months ago - save job
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