will be responsible for day‐to‐day support of the existing VMware and Microsoft
Windows server infrastructure and its related technology. Be able to support
end users on a 3rd level support basis if required in relation to VMware.
Install and configure VMware based applications as it relates to the
infrastructure. Patch management using the SCCM product and integrated vCenter
Update Manager will be required.
configures, and troubleshoots all hardware, peripherals, and equipment
necessary to meet integrated systems objectives.
troubleshoot DNS/DHCP issues within the server environment.
able to trouble shoot SAN infrastructure as needed for VMware.
for maintaining, and evaluating performance of server systems and makes
recommendations for improvements/upgrades (capacity planning).
escalation support for unresolved help desk issues/tickets/cases.
plans, and implements procedures to protect and continue information systems
activities related to network servers in case of emergency disasters and
protection from malicious attacks.
relationships and work with vendors and/or consultants on projects and
technical support issues and manages and monitors projects with internal and
external members with little supervision.
other individuals and groups to establish and document standards of system
architecture, data communications, and system security.
production of all network, system, security, and user documentation.
daily health checks on the Microsoft Team’s environment.
the need for new documentation of associated procedures and creates it as
for break fix items on daily basis and how to resolve items that may fail.
standards and guidelines to plan and carry out responsibilities and often uses
judgment to react accordingly to different situations.
customers to clearly identify and resolve complaints and concerns in a professional
undocumented problems and documents resolutions and troubleshooting practices.
assigned duties, requests, and completes them with no supervision.
R&D within their VMware environment which results to improvements to the
product and any upgrades.
knowledge to perform administration tasks required to complete the daily work
load without supervision from other team members or manager.
knowledge of how to deploy rack servers and cabinets within a datacenter.
Management skills related to the technology.
experience in administering, building, designing, and maintaining VMware
vSphere ESX/ESXi 4.x and 5.0, VMware Server, VMware vCenter, and VMware
Workstation a must.
will also require occasional weekend work as part of a formal change control
process and occasional after hours work to respond to any issues. An oncall
rotation is also expected from this position.
or equivalent experience as a VMware Certified Professional (VCP) required.
experience in administering, building, designing, and maintaining Citrix
environments. Knowledge or experience with the following environments are
required: Citrix XenServer, Citrix XenDesktop, Citrix Presentation
Server/Xenapp, Access Gateway/Secure Gateway/NetScaler, Citrix Provisioning
Services, and Citrix EdgeSite.
experience in administering, building, designing, and maintaining Active
Directory, LDAP and ADAM. Create, design, and maintain a Disaster Recovery
testing process for all needed environments. Prior experience in supporting an
enterprise monitoring solution; MOM/SCOM. Prior experience in application
deployments and patch installation using Microsoft SMS/SCCM/WSUS. Prior
experience with Symantec NetBackup a plus. Knowledge of SAN/NAS disk storage
for NetApp and EMC storage systems a plus. Prior experience in VB, PowerShell,
and XML scripting a plus.
in administering, building, and maintaining Microsoft Windows 200x server with