Provide high quality customer service, training, and assistance to the PLNU community as it relates to PLNU technology, equipment, and services.
Work as part of a customer service oriented team to troubleshoot and diagnose technical issues over the phone, in-person, and via email. Maintain proficiency with PLNU software and web sites in order to assist students, faculty, and staff. Create and complete trouble reports related to Mac and PC hardware, software, and peripherals with a high level of detail and professionalism. Assist end-users on the use and application of technology; communicate technical tasks or procedures in a non-technical manner.
Must be currently enrolled at PLNU .
Strong interpersonal and communications skills to establish and maintain effective working relationships; a friendly presence and helpful attitude. Customer service and technical experience desired. Proficient in problem solving and troubleshooting. Ability to follow existing processes as well as detailed instructions from technical leads. Ability to work responsibly with or without direct supervision.
Physical Demands (if applicable):
Ability to sit or stand for extended periods of time. Ability to lift up to 20 lbs.
Qualified students may be asked for an interview. Current employment within ITS is preferred.
Open Until Filled
Special Instructions to Applicants:
Point Loma Nazarene University - 21 months ago
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