Superintendent Crew Mgmt
Metro-North Railroad - Manhattan, NY

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Application Deadline

February 22, 2013


Grade I Min: $90,405 / Mid: $113,006 / Max: $135,605


Playing a vital role in the economy of New York State and Connecticut, Metro-North Railroad, a subsidiary of the Metropolitan Transportation Authority (MTA), is the busiest commuter railroad in the nation with an annual ridership of over 82 million. A dynamic organization with a strong focus on customer service, safety, and new technologies, Metro-North employs approximately 5,900 people. Operating out of its home base in New York City's historic Grand Central Terminal, the railroad's three lines serve 120 stations in seven counties in New York and two counties in Connecticut. In 2011, Metro-North received the prestigious International Brunel Award for Overall Excellence in Railroad Design, recognizing its continuing work as a more efficient operation, its commitment to sustainability, and its focus on providing excellent customer service. Metro-North was the first American railroad to win this coveted award in its 26-year history. The competition is open to all passenger and freight railroads in the world. Metro-North has a reputation for rewarding employee resourcefulness and innovation, and offers excellent job opportunities in a challenging and diverse environment.

Position Objective

This position is to execute a resource plan to ensure adequate train and engine staffing to cover regularly scheduled assignments, planned/unplanned absences, Capital flag work, cyclical training, and changes to assignments for special/holiday schedules (approximately 500 trains per weekday, 700 assignments per weekday). Maintain adequate roster(s) size through attrition forecasting, coordinating new hire training, and incorporating a service plan and budget.


Oversee and maintain adequate (approximately 500 trains per weekday, 700 assignments per weekday) train and engine staffing to cover regularly scheduled assignments, planned/unplanned absences, increases/decreases in Capital Flag work, and changes to assignments for special/holiday schedules. Coordinate weekly advertisement/bids and awards process, and establish an Extra List to cover planned absences.

- Direct daily deployment of approximately 1100 train and engine personnel maintaining consistency with operational service requirements , budget constraints, collective bargaining agreements and departmental goals (OTP, Vacated Trains, etc.)
- Direct interface between CMC staff (management and clerical) and the T&E workforce in execution of daily tasks required to meet Operation and needs. Adhering to financial targets
- Execute daily CMS payroll interface so as to ensure appropriate wage compensation to +1100 Train and Engine Service employees
- Coordinate scheduling of T&E employees for mandatory training (Operating Rules, Emergency Evacuation, Security Awareness, etc.), utilizing most cost effective layoff procedures.

Organize required Capital work schedules/assignments for crew book (twice per year) by coordinating with Capital Operations Managers and Line Superintendents.

Develop and implement regular reporting on labor costs, vacated train assignments, guarantee and relief days.

Respond to service disruptions to support field operation by coordinating T&E crews for ad hoc schedule based on qualifications, hours of service. Coordinate scheduling of T&E employees for mandatory training (Operating Rules, Emergency Evacuation, Security Awareness, etc.), utilizing most cost effective layoff procedures.

Promote Vision 2013 goals by promoting communication and modeling respect for people.

Required Qualifications

Knowledge of Operating Rules, Physical Characteristics, Metro-North Train Service Manual, NORAC, Federal Rules regarding the operation of trains and equipment and Collective Bargaining Agreements covering Conductors and Engineers.
Knowledgeable of train equipment, crew assignment, train cycles and equipment programs.
Strong leadership skills with the ability to direct and organize the activities of others.
Strong writing, verbal and presentation communication skills.
Strong planning, time management and organizational skills.
Must be available 24 hours/7 days a week as required
Knowledge of Microsoft Office Suite or comparable PC applications
Knowledge of (or must gain within 6 months of hire) Crew Management System (CMS), TMIS, IMS and AMS.

Required Education/Experience

Bachelor's Degree in Transportation, Business Management or related field. Demonstrated equivalent experience, education and/or technical credentials may be considered in lieu of a degree
Minimum ten years in transportation operation or transportation maintenance environment.
Minimum of five years management experience and/or supervision of a diverse workforce.

Other Information

This is a safety sensitive position and subject to toxicological testing.

Selection Criteria

To be selected for a position, an applicant must: (1) meet the minimum requirements in the job posting, (2) pass a written examination (if applicable), (3) satisfy a background investigation (which includes credit, if applicable), and (4) pass an oral interview, during which the interviewers will further evaluate the applicant's qualifications for the position. Because the selection process is competitive, not all qualified applicants are granted an interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing.

For applicants who are current employees, you must be in active service and have worked in your present position for at least one (1) year to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, plus on-the-job training, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.) in order to be eligible to transfer. If you are transferred, you may be required to forfeit your seniority in your present occupation. In addition, Metro-North employees are subjected to an internal investigation, which includes an evaluation of their safety and discipline records, their performance assessments, and of their time and attendance records (including early quits and late starts) for the preceding 30 months. During the 30 month review period, the maximum number of occurrences allowed is 15, and the maximum number of patterns allowed is 8. (An "occurrence" is any absence or consecutive absences of four or more hours, and a "pattern" is an absence preceding or following rest days, holidays, vacation days, etc.) For employees with fewer than 30 months of service, the entire period of their employment is reviewed, and the maximum allowable number of incidents is pro-rated. Absences excused in accordance with Company Operating Procedures are not included for purposes of assessing whether attendance is satisfactory. If occurrences and/or patterns exceed the maximums allowed, the employee's attendance is deemed unsatisfactory, and he or she is disqualified from further consideration, even if he or she has not been previously warned about his/her attendance.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at

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