This position will supervise; lead and train the team to ensure guests are properly welcomed and provided with appropriate help and service. Assist with the appropriate flow of business throughout all the assigned outlets. Ensure every guest arrives and departs with a WOW experience.
work experience/education requirements
Minimum education of high school or equivalent
Two or more years supervisory experience
Must have excellent verbal and written communication skills
Food safety certification and responsible vendor certification
Must be physically able to exert fast paced mobility for up to six consecutive hours or more
Must meet city, county, state or other legal minimum age requirement to sell/serve alcoholic beverages
Must be able to lift equipment/food up to 50 pounds
Supervise team of cast members and manage the outlets to ensure guest satisfaction.
Display professional demeanor at all times even under high stress situations.
Assist with training and ensure that new Cast members are fully oriented to proper procedures and policies.
Assist in resolving guest issues/Cast members’ complaints, as expediently as possible, involving management as needed.
Demonstrate excellent communication skills including telephone etiquette. Communicate special guest’s needs to appropriate leaders.
Assist in maintaining general cleanliness of the outlets and dining area, as well as insuring that all proper state and company health/sanitations practices are followed.
Conducts interviews, assists training Cast members.
Demonstrate thorough knowledge of food and beverage products. Follow up with guests to ensure satisfaction with food and service.
Assist in the execution of administrative functions such as reporting, general cashier, following up specific dietary needs or special requests.
Compliance with all HACCP requirements (including maintaining of documentation, training of staff)
Compliance with all company and union guidelines and policies
Resolves all guest satisfaction issues
Compliance with WDW appearance guidelines (show quality of area, Disney look of staff)
Perform other duties as assigned by management
Palmas Services - 20 months ago