Supervisor - Base - Los Angeles, CA (Inflight)
United Airlines - Los Angeles, CA

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Supervisor - Base - LAX

Los Angeles, CA

Equal Opportunity Employer by Choice.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.

NO AGENCIES PLEASE

Overview

Responsible for the performance and leadership of 155 flight attendants at United's largest bases/domiciles. Ensures their flight attendant team meets performance objectives including safety, reliability, and customer satisfaction.

Responsibilities

Flight Attendant Performance

Engage flight attendants to deliver excellent customer service and on-time operational performance.

Participate in briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives.

Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met.

Conduct investigations on performance, complaints or other work-related issues.

Collaborate with Inflight Contract Support in hearings and in writing decisions.

Set expectations with flight attendant team that are aligned with company policy and union contracts.

Customer and Employee Satisfaction

Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division.

Utilizes corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United's customers.

Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met.

Safety

Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team.

Coordinates with Inflight safety on all safety investigations that involve flight attendant team.

Provide local support to flight attendant team for any inflight safety incident.

Qualifications

Education

Bachelor's Degree or equivalent work experience preferred

Knowledge/Skills

Will need to attend Flight Attendant training to earn FAA certification required

Effective presentation skills, planning and organizational skills required

Experience

Experience leading and influencing a team and customer service experience required.

Strong written and oral communication skills required

Conflict resolution and decision making, with the ability to lead required

Experience in Inflight Service preferred

Experience supervising union personnel preferred

Other

Regular attendance and punctuality in accordance with United's policies is required

Must be legally authorized to work in the United States for any employer without sponsorship

If you have already accepted a position with the new United, you understand and agree to remain in the assignment previously agreed upon for a period of one year and understand that you will not be considered for other positions for at least one year

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