Supervisor Product Support - Exempt
Sabre Holdings - United States

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Sabre is a global technology company that touches nearly every aspect of travel. Our innovative software enables more than a billion people around the world to plan, book and experience their travel at a time and price that is right for them. By delivering the technology behind travel, Sabre is working magic behind the scenes every day to make the world a better place, one journey at a time. GENERAL DESCRIPTION: Supervises the support of customers encountering problems using the company's products. Supervises representatives that are answering customer inquiries, primarily over the telephone but also in writing. Establishes and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Supervise call specialists receiving calls from customers regarding desktop/device hardware/software problems. Participates in future technological planning, joint development and/or ad hoc special projects. Provides guidance and direction to subordinates. Participates in the development and execution of departmental strategies, policies and procedures. Resolves critical, non-deferrable operational/functional issues and interfaces with appropriate levels of senior management.


EDUCATION: Bachelor's degree or equivalent. EXPERIENCE: Minimum 5 years related experience; prior supervisory experience preferred. Proficient computer software skills. Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously; ability to delegate work to subordinate employees; proven leadership ability. THE SABRE HOLDINGS PORTFOLIO OF COMPANIES includes Travelocity, Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions. Headquartered in Southlake, Texas, Sabre Holdings has approximately 10,000 employees in 60 countries. Our people take initiative, are resourceful and innovative, and are passionate about what they do. In return for their hard work and dedication, Sabre Holdings provides our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment.

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What happens when you combine technology with travel? Sabre! Did you know that Sabre’s cutting-edge technology is used by more...