The Full Service Supervisor directly manages and supervises the daily activities of Full Service Drivers, ensuring Driver productivity and route schedule adherence.
Perform all of the daily functions associated with managing Full Service Route personnel such as issuing keys, money bags, change funds, accountability summary reviews, route reviews, etc. [If no Analyst is available the supervisor is required to review detailed reports including daily consignment reports by driver, daily accountability reports by driver, daily delivery service reports by driver, daily meter reports by driver, daily cash variance forms by driver.]
Staffing, training, development, and management of all Full Service Drivers and relief personnel (this includes rides with to train, coach, evaluate and motivate)
Manage and review Full Service KBI�s on an ongoing basis (cash yields, fill rates, scheduled/made/filled, etc.)
Manage local risk management issues (truck audits, investigations, security, and safety). If no Auditors are available the supervisor is required to conduct the following audits: Target Audits, Route Integrity Audits, Meter/Totalizer Audits.
Maintain accurate internal data to include EC, consignment, etc.
Provide input to the Supply Chain team on route planning.
Manage local customer relations (communication and satisfaction).
Monitor vend rate and commission schedules.
Deliver upon Full Service annual productivity plans.
Work closely with Market Unit Full Service Analyst on executing sales/distribution goals and marketing strategy/standards.
