Posting Job Title: Supervisor, Install/Service
Requisition #: 146054BR
Posting Location: Dallas, TX, US
Area of Interest: Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Supervisor for our Technical Operations Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
This position is responsible for ensuring consistent high quality installation and servicing of Time Warner Cable's video, data, and digital telephone products and services for the Division's subscriber base.
Essential Job Functions:
Schedules work for and supervise assigned personnel.
Conducts training of technicians and other related field personnel.
Performs on call duty as assigned.
Ensures employee compliance with company policy.
Assist in the recruitment, hiring, monitoring, evaluating and disciplining of field personnel.
Oversee purchase and warehousing of all equipment and supplies.
Inspects regularly the quality of work of installation, service or system employees and contractors.
Works with customers to resolve installation/service related complaints, regarding both the quality of service and employee conduct.
Insures that all company property in use by employees us properly utilized and maintained.
Insures timely completion of all orders for installation/service and/or proper notification of delays.
May perform all duties of technical staff when necessary.
Other duties as assigned.
Regular, punctual and consistent attendance.
Ability to lead, motivate and supervise personnel.
Must have excellent verbal, written and interpersonal communications and organizational skills.
Education and Experience:
This position requires a high school diploma or recognized equivalent. Associates Degree or equivalent in Electronics or SCTE BCT certification.
Two to five years' experience as a technician; previous supervisory experience or training helpful. Knowledge of current developments in the CATV industry regarding proper field maintenance and operation. Knowledge of National Electrical Code, OSHA and related state and local codes.
Associate's degree (A. A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.
Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.
FCC Unit_TWC: 11551
Controlling Establishment ID: 00503 - Dallas Chenault
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
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