Supervises swing/graveyard MOC shifts ensuring continuity of ongoing technical/business issues and operation:
Supervise staff with responsibility for their assigned programs and daily telecoms.
Technical/administrative issues pass down and closure between shifts.
Responsible for scheduling 200+ people in the field to maximize manpower at 40+ global line stations.
Reviews and provides recommendations to AMMs/Work Cards/Preventative Maintenance Programs.
Signs off on any parts/tooling/supply movement or purchases.
Creates/formalizes all work instructions and procedures within the MOC.
Supervises AOG personnel and ensures timely response to AOG requests during shifts.
Supervise worldwide spares supply/support for MS inventory requirements.
Supervision of planning staff ensuring spares availability, shortage management, spares expediting contract classification and specialized daily, weekly, monthly reporting requirements.
Supervise the technical/administrative issues pass down and closure between shifts.
Oversees and reviews all work instructions and procedures for MS field personnel.
Directly responsible for personnel and actions on assigned shifts.
Maintenance Operations /Department Oversight
Initial/re-current technical/administrative training for shift staff.
Monitors and ensures completion of all maintenance actions assigned during shift at 40+ worldwide line stations.
Responsible for coordination and maintenance of a $15.0m global inventory.
Attends weekly Manager’s meetings for any updates/changes to MS policy/procedures.
Ensure program compliance to MS Maintenance Contracts.
Review and ensure end of month UFMR reporting is accurate and complete to Finance on time.
Reviews contracts prior to start date for accuracy, requirements and resources.
Conducts service readiness meetings ensuring MS Operations is prepared to support contractual obligations.
Represents PAC at MS Quarterly Business Reviews in front of customers.
Represents MOC on internal/external conference calls.
Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
BA in Business or Technical field or equivalent work experience required.
Airframe background preferred (2-3 yrs).
3 years Program/Project Management experience preferred.
3 - 5 years Maintenance Planning or Maintenance Technician experience.
3 - 5 years previous supervisory/lead experience.
Ability to make quick and decisive decisions in regards to handling problem aircraft.
Ability to perform trend analysis (linear regression/poison distribution/gauss).
Ability to coordinate and match up tooling/manpower/ground time to fix chronic aircraft.
Ability to perform basic computer hardware and software troubleshooting preferred.
Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
Resolves a wide range of issues in imaginative as well as practical ways.
May be required to lift up to 40 lbs.
Majority of task will be a desk using a computer and telephone. Repetitive tasks will be keyboarding
May require travel, up to
% of the time to domestic and/or international locations.