Supervisor - 00300-2000 Penn, DC (Washington, DC)
Johnny Rockets 168 reviews - Washington, DC

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Summary of Position:
At Johnny Rockets, we pride ourselves on creating a fun and energetic workplace that sparkles with flair and excites the senses!

For people who need a break from the typical take-a-number, hurry-up fast food mentality, Johnny Rockets is the All-American hometown hamburger and malt shop that brings back the service, basic values and optimism that are all too rare these days.

As a Supervisor, you will supervise and coordinate activities of restaurant team members during shifts. You will provide exceptional customer service to all guests who enter the restaurant and provide a dining experience that exceeds expectations in the areas of cleanliness and food quality. You will ensure that the restaurant runs smoothly in the areas of guest relations and labor cost.

  • Models superior Guest service skills for all staff to follow.
  • Supervises the staff to ensure each job is performed properly. Ensures Guest Promise is being met by staff every shift, to include dancing, twirling straws and serving ketchup with a smile.
  • Manages the restaurant’s cash in accordance with our cash handling policy, procedures and processes.
  • Handles Guest concerns “right here and now.” Each Guest transaction must be handled in a way that spreads Johnny Rockets’ reputation in a positive manner.
  • Responsible for expanding or contracting labor based on the day’s business.
  • Oversees side work/preparation respective for both opening and closing shifts.
  • Maintains a positive and upbeat attitude toward Guests and co-workers. This is a service position meaning that you are always servicing either an internal or external Guest.
  • Working safely by using good judgment and following all company and OSHA regulations is required.
  • For California employees only – maintain a valid Food Handler Card.

    High school diploma or general education degree (GED) and six to twelve months’ related experience and/or training; at least six months experience in Certified Trainer position.

    Johnny Rockets is an equal opportunity employer that believes in having fun!

  • About this company
    168 reviews
    Johnny Rockets is an international restaurant chain that provides the food, fun and friendliness reminiscent of feel-good Americana. We...