The selected individuals will serve as program agent for assigned child support cases. Duties may include, but are not limited to locating non-custodial parents; establishing paternity; determining and assessing child support obligations and health care coverage; and ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions. Incumbent will also manage cases using administrative processes when possible, and provide testimony in court proceedings when required.
Knowledge of information collection and analysis techniques; ability to interpret and apply regulations, laws, policies and procedures; ability to manage a large caseload; ability to analyze and interpret records, documents, reports, etc.; ability to interact with the general public and a diverse audience with a demonstrated skill in working effectively with difficult/hostile individuals to resolved problems; ability to work independently; plan, organize, and handle multiple priorities. Skills in the following areas: obtaining and assessing information through interviewing; utilizing various techniques to locate addresses, employment, assets, and other information; in effective oral and written communication; and skill in the use of a personal computer and automated information systems.
Bachelor's degree from an accredited college or university with course work in business or public administration, accounting, social work or in a field related to regulatory administration preferred.
Working experience as a child support enforcement specialist in Virginia or another state preferred.
Work experience dealing with collections on delinquent accounts such as skip tracing and bad debt/payment recovery preferred.
Work experience in the legal process, court preparation, and providing testimony preferred.
Employment will be contingent upon completion of a criminal background check.
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