The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages 349,000 cases to ensure that child support payments of $657 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.
The selected individual will serve as program agent for assigned child support cases. Duties may include, but are not limited to locating non-custodial parents; establishing paternity; determining and assessing child support obligations and health care coverage; and ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions. The incumbent will also manage cases using administrative processes when possible, and provide testimony in court proceedings when required.
Knowledge of information collection and analysis techniques; ability to interpret and apply regulations, laws, policies and procedures; ability to manage a large caseload; ability to analyze and interpret records, documents, reports, etc.; ability to interact with the general public and a diverse audience with a demonstrated skill in working effectively with difficult/hostile individuals to resolve problems; and ability to work independently, to include planning, organizing, and handling multiple priorities. Skill in the following areas: obtaining and assessing information through interviewing; utilizing various techniques to locate addresses, employment, assets, and other information; effective oral and written communication; and skill in the use of a personal computer and automated information systems.
Bachelor's degree from an accredited college or university with course work in business or public administration, accounting, social work or in a field related to regulatory administration preferred.
Working experience in legal processes, to include preparing legal documents and providing court testimony preferred.
Working experience as a child support enforcement specialist in Virginia or another state preferred.
Working experience with collections of delinquent financial accounts, to include activities such as skip tracing, payment arrangements and recovery preferred.
Bilingual skills preferred.
BACKGROUND INVESTIGATION: Employment with VDSS will be contingent upon completion of a background investigation that includes a criminal history check, employment verification, and previous supervisor/reference checks.
NOTICE: VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
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